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Customer Retention Sales Specialist

2 months ago

Orange, United States PFP Full time

This position is hybrid and will require the employee to be within commutable distance to our Corporate Headquarters (Orange, CT)

Seeking dynamic individuals for the role of Retention Sales Specialist Handle retention calls, resolve policy holder issues, and prepare for a rewarding career in insurance services. Join our team today

What do we do?

  • We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
  • We offer affordable solutions and make recommendations that make sense for those we serve.
  • We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
  • We believe in growing and promoting our employees to the next level.

Whats in it for you?

  • Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have
  • This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
  • Annual income potential of $40,000+ along with uncapped commission to earn even more
  • $20.51/hour base pay

This position is a fit for you, if you:

  • Are driven and goal oriented
  • Are technologically savvy
  • Have a high level of integrity with the desire to help others
  • Are coachable
  • Are positive
  • Are resilient

What experience/skills contribute to a successful Customer Solutions Specialist?

  • Life and Health License is required.
  • 1-2 years' of experience working in a call center environment (required)
  • 1-3 years of sales experience.

What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?

  • Answering all incoming retention calls efficiently and accurately.
  • Maintaining daily department close ratios.
  • Efficiently using all systems related to providing service.
  • Offering members alternative, future payment methods when necessary.
  • Identifying and maximizing referral opportunities.
  • Researching and resolving policy holder issues, and driving resolution to avoid escalation.
  • Entering data and other relevant information into call center database.
  • Identifying opportunities to transfer to licensed sales agents for additional benefits.