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Customer Service Representative

2 months ago

Newark, United States This Is Voice Full time

Department: This Is Voice

Employment Type: Full Time

Location: Newark, NJ

Compensation: $18.50 - $27.00 / hour

Description

Welcome to This Is Voice , the marketing company that knows how to make your brand heard We're passionate about helping businesses reach their full potential by leveraging the power of voice in their marketing strategies.

Job Title: Customer Service Representative

Location : Newark, NJ

Pay : $18.50- $27.00 per hour

Full time

Job Description:

We are seeking a Customer Service Representative to join our team in the Marketing and Advertising industry. As a Customer Service Representative, you will be the primary point of contact for our valued clients, providing exceptional service and support.

Key Responsibilities

Respond to customer inquiries and requests in a timely manner, both via phone and email. Provide accurate information about our products and services to customers. Assist customers in resolving any issues or concerns they may have. Document all customer interactions and maintain detailed records. Collaborate with colleagues and other departments to resolve customer issues. Proactively identify and implement improvements to enhance the customer experience.

Skills, Knowledge And Expertise

High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to multitask and prioritize tasks effectively. Proficient in using customer service software and tools.

Benefits

401(k) Matching Disability Insurance Employee Assistance Program Flexible Schedule Flexible Spending Account

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