Patient Liaison

2 months ago

Owings Mills, United States Advanced Radiology Services Full time

Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Liaison, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

  • Responsible for all functions that place in the waiting room itself (greeter desk included).
  • Some authority over the PSRs in conjunction with the PSR team lead/manager
  • Responsible for communicating deficiencies at the front desk to front desk manager.
  • Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
  • Primary facilitator of all patient complaints, feedback, and compliments.
  • The person will investigate patient feedback with manager, team lead supervisor.
  • Responsible for communication between front desk and technologists regarding delays.
  • Assist manager with process improvement (office workflow from patient point of view).
  • This employee is working for and on the behalf of the patient.
  • Responsible for follow-up in conjunction with manager.
  • Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.

You Are:

  • Detail oriented.
  • Extremely professional.
  • Must have a friendly demeanor.
  • Willing to put other peoples needs before their own personal needs.
  • Must be able to handle intense customer service complaints without issue.
  • Incredible communication skills (verbal and nonverbal).
  • Able to multi-task.
  • Must be creative, innovative and help in the development of this position.
  • Must be willing to travel to different sites.
  • Person must not be constrained by an hourly position, must be flexible.
  • Must exhibit great empathy and compassion.
  • Must have a great deal of patience along with a calm demeanor.
  • Must be extremely reliable.

To Ensure Success In This Role, You Must Have:

  • High School Diploma or GED
  • Intermediate to advanced computer skills
  • Strong multitasking and communication skills
  • Experience providing exceptional customer service
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.

#NCMD

Pay Range:
USD $16.00 - USD $26.00 /per hour

Shift:
Mornings

Shift Variations:
Monday - Friday 8:00am - 4:30pm

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