Lead Guest Services Representative

5 months ago

Boerne, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert.It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operatesthe San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the AT&T Center, Toyota Fieldand STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring - day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

This position will also be responsible for preparing nightly paperwork, ensuring Guest Services locations are always event-ready, briefing the staff on event details, offering supervisory assistance, and submitting paperwork at the end of the night. A Lead Representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their direct reports.

The eligible candidate should meet a multitude of qualifications, including but not limited to: willingness to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends, holidays and some daytime events. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events

What You'll Do:
  • Arrives early on weekend event days to answer pre-event phone calls and e-mails
  • Ensures Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists and organizing nightly resources .
  • Demonstrates creativity, persistence, "Arena Awareness" and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests.
  • Proactively encourages internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaches teammates to do the same.
  • Provides support to the Experience Innovation Manager, Experience Innovation Associate
  • Manager and Service Innovation Coordinators by executing service initiatives and assisting with event coordination needs
  • Ensures event paperwork is accurately completed and correctly organized before scanning and filing. Also ensures Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night
Who You Are:
•Must exhibit strong leadership qualities
•Must have prior customer service experience
•Must have excellent verbal and written communication skills
•Must be detail-oriented and highly organized with an ability to simultaneously handle multiple
tasks and adapt to change
•Must be proficient at typing and using a computer
•Must be able to work long and flexible hours, including evenings, weekends, and holidays
•Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push
wheelchairs with guests seated in them, and remain on their feet for an extended period of time

If you don't have experience in every single bullet above, no sweat - we still want to hear from you and encourage you to apply

#LI-VC1

In every position, each employee is expected to: demonstratealignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrateongoing development.

If you don'thave experience in every single bullet above, no sweat - we still want to hear from you and encourage you to apply

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information containedhereinrepresent a guarantee of employment for a specific duration.Your employment with SS&E is "at will",which means that either you or SS&E may terminatethe relationship at any time. Essential functions listed above must be performed with or without accommodations.

  • Lead Guest Services Representative

    4 weeks ago

    Boerne, Texas, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and organized Guest Services Team Lead to join our team at Spurs Sports & Entertainment. The successful candidate will be responsible for ensuring the smooth operation of our Guest Services locations, providing exceptional customer service, and supporting the overall success of our events.Key...

  • Customer Service Representative

    4 weeks ago

    Boerne, Texas, United States Taymax Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesProvide a positive member experience by greeting members, prospective members, and guests in...

  • Guest Room Attendant

    6 months ago

    Boerne, United States Crescent Services Full time

    Job Summary We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Responsibilities Greet and approach all guests with a smile everyday Complete daily guestroom cleaning and daily projects to include: Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum carpets Dust...

  • Customer Service Representative

    4 weeks ago

    Boerne, Texas, United States El Toro Auto Group Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and organized Customer Service Representative to join our team at El Toro Auto Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service, scheduling appointments, and coordinating with our service...

  • Automotive Service Representative

    4 weeks ago

    Boerne, Texas, United States El Toro Auto Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Quick Lane Service Advisor to join our team at El Toro Auto Group. As a Quick Lane Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesProvide top-notch customer service, greeting...

  • Customer Service Representative

    4 weeks ago

    Boerne, Texas, United States Vic Vaughan Toyota of Boerne Full time

    Job Title: Front Desk ReceptionistJob Summary: We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Vic Vaughan Toyota of Boerne. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our guests, answering multi-phone lines, and assisting our sales team and sales...

  • Ticketing Representative

    4 weeks ago

    Boerne, Texas, United States AEG Full time

    About the Role:We are seeking a highly motivated and customer-focused representative to join our team at the Frost Bank Center Box Office. As a Venue Ticketing Representative, you will be responsible for providing exceptional customer service to our patrons, selling tickets, fulfilling will call orders, and resolving any ticketing issues that may arise.Key...

  • Customer Service Representative

    1 month ago

    Boerne, Texas, United States Volvo of San Antonio Full time

    About UsAt Volvo of San Antonio, we're committed to providing exceptional care to our guests. Our mission is to help people live a better life, and we're looking for a talented Receptionist to join our team.Our CultureWe're a company that values Great People, Unparalleled Service, Integrity, Defining Excellence, and Enthusiasm. We believe in hiring...

  • Guest Room Attendant

    3 weeks ago

    Boerne, United States Crescent Hotels and Resorts Full time

    Description Job Summary We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Responsibilities Greet and approach all guests with a smile everyday Complete daily guestroom cleaning and daily projects to include: Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum...

  • Guest Room Attendant

    3 weeks ago

    Boerne, United States Crescent Hotels and Resorts Full time

    Description Job Summary We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Responsibilities Greet and approach all guests with a smile everyday Complete daily guestroom cleaning and daily projects to include: Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum...

  • Customer Service Representative

    2 days ago

    Boerne, United States Circle K Full time

    Circle K - 1693 River Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Guest Room Attendant

    1 week ago

    Boerne, United States Crescent Hotels and Resorts Full time

    **Description** Job Summary We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Responsibilities + Greet and approach all guests with a smile everyday + Complete daily guestroom cleaning and daily projects to include: + Change bed linen and make beds + Replace used towels + Sweep and mop floors +...

  • Restaurant Manager

    4 weeks ago

    Boerne, Texas, United States Chili's Grill & Bar Full time

    Restaurant Manager - Lead HospitalityAt Chili's, we're looking for a Restaurant Manager who embodies our culture of hospitality. As a leader, you'll be responsible for ensuring a great Guest experience, role-modeling operational and quality standards, and fostering open communication between Team Members and Management. You'll also drive business results by...

  • Restaurant Manager

    4 weeks ago

    Boerne, Texas, United States Chili's Grill & Bar Full time

    Restaurant Manager At Chili's Grill & Bar, we're looking for a skilled Restaurant Manager to lead our hospitality team. As a Restaurant Manager, you'll be responsible for ensuring a great Guest experience, role modeling and holding Team Members accountable to operational and quality standards, and fostering open communication between Team Members and...

  • Senior Arboriculture Team Lead

    4 weeks ago

    Boerne, Texas, United States United Clearing Services Full time

    Job OverviewUnited Clearing Services is seeking a highly skilled and experienced Crew Foreman to oversee the day-to-day operations and production of their team. The successful candidate will be responsible for ensuring that projects are completed on time and within budget, while maintaining the highest level of quality standards.Key Responsibilities:Provide...

  • Wastewater Industry Customer Service Representative

    4 weeks ago

    Boerne, Texas, United States Van Delden Wastewater Systems Full time

    About Van Delden Wastewater SystemsWe are a family-owned and operated wastewater service company with over 87 years of experience serving San Antonio, Boerne, and the Texas Hill Country. Our commitment to quality is evident in the exceptional service we provide to our customers, and we're proud to have built a reputation for honesty, customer satisfaction,...

  • Customer Service Representative

    2 months ago

    Boerne, United States Circle K Full time

    Circle K - 913 E State Hwy 46 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Insurance Account Representative

    4 weeks ago

    Boerne, Texas, United States Ginny Thompson - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Account Representative. As a representative, you will be responsible for establishing customer relationships, following up with customers, and educating them about insurance options.ResponsibilitiesDevelop leads, schedule appointments, and...

  • Insurance Sales Representative

    1 month ago

    Boerne, United States American Income Life AO - Morgan Boneberg Full time

    About the RoleWe are seeking a highly motivated and disciplined individual to join our team as a Benefits Representative. As a Benefits Representative, you will be responsible for selling life and supplemental health insurance to clients and potential clients.ResponsibilitiesComplete our industry-leading training program to gain the necessary knowledge and...

  • Sales Representative Spanish Speaker

    4 weeks ago

    Boerne, United States Mannapov, LLC Full time

    Job DescriptionMannapov LLC is a leading company in the secondary mobile device market, dedicated to delivering exceptional service and innovative solutions to our clients. We are seeking a motivated and dynamic Sales Representative to join our sales team.The ideal candidate will be responsible for generating leads through phone calls, web searches, and...