Bilingual Licensed Customer Service Representative

6 months ago

Austin, United States LOOP Mobility, Inc. Full time

Hey, we're LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factors-like credit scores, zip codes, and job titles-from the equation. We're a mission, with a business.

We believe systemic injustice has no place in our financial systems. That's why we only look at how and where you drive to give you a car insurance quote that you can feel great about.

Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, we're committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, that's what it means to Drive Good.

Our community, Members, and team are at the heart of who we are and why we do what we do. If you're looking to join a dynamic bunch who are positive, engaging, and diverse... you've found the right place.

The Role:

As a licensed Customer Care Specialist on LOOP's Support team you'll be joining a group of mission-driven, service and insurance professionals. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.

Training is provided along with ongoing collaborative support. Weekend and evening availability required.

Responsibilities:

  • Handle calls and chats
  • Process policy endorsements, billing requests, track and follow-up on outstanding items.
  • Communicate with team members, and escalate items and issues when appropriate.
Qualifications
  • Active Property & Casualty license
  • 3 or more years of Property & Casualty insurance experience
  • Strong verbal and written communication skills and ability to provide and accept constructive feedback
  • Insurance policy support, rating or policy lifecycle experience
  • Knowledge of underwriting guidelines is helpful
  • Attention to detail and strong personal time management skills
  • Ability to work independently and remotely
  • Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Hourly Rate: $24.04 - $25.00

Details:
  • This position is for full time, remote work
  • Employee Stock Options
  • Health, dental and several ancillary benefits to choose from
  • Matching 401K
  • Flexible PTO
  • Fourteen Weeks Paid Family Leave

JOB CODE: 1000001

  • Bilingual Customer Service Representative

    4 weeks ago

    Austin, United States Staffmark Full time

    Join our team as a Bilingual Customer Service Representative in Austin, TX! We're here to support you in starting fresh and sharpening your clerical skills. Plus, enjoy a rare perk that sets us apart: Daily Pay! Access your earnings the very same day, making it easier to keep your finances on track. Pay: $17 per hour Schedule: Sunday - Saturday | 8:00 AM -...

  • Bilingual Customer Service Representative

    4 weeks ago

    Austin, United States Staffmark Group Full time

    Join our team as a Bilingual Customer Service Representative in Austin, TX! We're here to support you in starting fresh and sharpening your clerical skills. Plus, enjoy a rare perk that sets us apart: Daily Pay! Access your earnings the very same day, making it easier to keep your finances on track. Pay: $17 per hour Schedule: Sunday - Saturday | 8:00 AM -...

  • Bilingual Customer Service Representative

    1 month ago

    Austin, Texas, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysViaPlus by VINCI Highways is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and...

  • Bilingual Spanish Customer Service Representative

    5 months ago

    Austin, United States Staff My Agency Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual Spanish Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and...

  • Bilingual Spanish Service Representative

    4 months ago

    Austin, United States Staff My Agency Full time

    Roberto Montero - State Farm Agency, located in Austin, TX is currently looking for a talented, caring, professional to join our team as a Bilingual Spanish Service Representative. This is an entry level position focused on high-quality customer service with potential for growth in a well-established State Farm Agency. If you have a talent for customer care...

  • Bilingual Customer Service Representative

    3 weeks ago

    Austin, United States MAXIMUS Full time

    General information Job Posting TitleBilingual Customer Service Representative (Vietnamese)DateFriday, November 1, 2024CityAustinStateTXCountryUnited StatesWorking timeFull-time Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual: Vietnamese and English) to join our growing team. This position is responsible...

  • Bilingual Customer Service Representative

    3 weeks ago

    Austin, United States MAXIMUS Full time

    General information Job Posting TitleBilingual Customer Service Representative (Vietnamese)DateFriday, November 1, 2024CityAustinStateTXCountryUnited StatesWorking timeFull-time Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual: Vietnamese and English) to join our growing team. This position is responsible...

  • Bilingual Customer Service Representative

    4 days ago

    Austin, United States MAXIMUS Full time

    General information Job Posting TitleBilingual Customer Service Representative (Vietnamese)DateThursday, November 21, 2024CityAustinStateTXCountryUnited StatesWorking timeFull-time Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual: Vietnamese and English) to join our growing team. This position is...

  • Bilingual Customer Service Team Lead

    4 weeks ago

    Austin, United States AZUMA Full time

    Description The Ideal Bilingual Customer Service Team Lead will be professional and respectful to coworkers, customers and supervisors at all times. As a Bilingual Customer Service Team Lead, you are the initial contact for current customers and those interested in our products and will be responsible for assisting customers in completing applications on...

  • Bilingual Customer Service Representative

    6 months ago

    Austin, United States ViaPlus by VINCI Highways Full time

    *** This is an on-site position. *** ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data...

  • Bilingual Customer Service Representative

    2 weeks ago

    Austin, United States Diversified Sourcing Solutions Full time

    Job DescriptionJob DescriptionDiversified is hiring immediately for a Data Entry/Customer Service Bilingual the Austin 78758 area.*THIS IS AN ONSITE POSITION*Must have availability Monday-Friday 7am-7pm.Starting pay: $18/hrOverview: You will be assisting others to make online payments. Patience is required as you will be working with those who may not be...

  • Customer Service Representative

    5 months ago

    Austin, United States Austin Retina Associates Full time

    Position Summary Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties. Duties/Responsibilities Answer 200-300 phone calls per day with multiple calls coming in at once Schedule and change patient appointments using...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Austin, Texas, US Salary: $22.00 Per Hour Job Code: 355062 End Date: 2024-11-17 Days Left: 2 hours left Apply Detailed Job Description: Title: Bilingual Customer Service Representative (English and Spanish)Location: AUSTIN, TX, 78727Role: 100% OnsiteDuration:11...

  • Customer Service Representative

    1 month ago

    Austin, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Austin, Texas, US Salary: $22.00 Per Hour Job Code: 355062 End Date: 2024-11-17 Days Left: 29 days, 3 hours left Apply Detailed Job Description: Title: Bilingual Customer Service Representative (English and Spanish)Location: AUSTIN, TX, 78727Role: 100%...

  • Customer Service Representative

    4 months ago

    Austin, United States Austin Health And Safety Council Full time

    Job Type Full-time Description Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited...

  • Customer Service Representative

    1 month ago

    Austin, Texas, United States Austin Health And Safety Council Full time

    Job SummaryAustin Safety Council is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.Key ResponsibilitiesRespond to customer inquiries via phone,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Austin, United States Diversified Sourcing Solutions Full time

    Job DescriptionJob DescriptionDiversified is hiring immediately for a Bilingual CSR position the Austin 78758 area.*THIS IS AN ONSITE POSITION*Must have availability Monday-Friday 7am-7pm.Starting pay: $18/hrOverview: You will be assisting others to make online payments. Patience is required as you will be working with those who may not be tech savvy or...

  • Bilingual Customer Service Representative

    2 months ago

    Austin, United States MAXIMUS Full time

    Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual: Vietnamese and English) to join our growing team. This position is responsible for supporting the Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This position offers a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Austin, United States MAXIMUS Full time

    Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual: Vietnamese and English) to join our growing team. This position is responsible for supporting the Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This position offers a...

  • Customer Service Representative

    1 month ago

    Austin, Texas, United States AZUMA Full time

    Job Description:As a Customer Service Representative with AZUMA Appliance Leasing, you will be the initial contact for our current commercial customers and those interested in our products. Your primary responsibility will be to assist commercial customers in completing applications online and over the phone, informing them of product features and lease...