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Application Support Engineer

5 months ago

Dallas, United States NR Consulting Full time

Summary:
Expectations of the role:
•Level II Producrion/Application Support Engineer - Experience in unix, shell scripting(command), Sql, Sybase/Db2,Java, Java Script.
•Have hands on experiencing in L1 and L2 support experience.
•Good communication skills.
•Good analyst
Specific Skills Required:
•Sybase /DB2. Basic Core Java debug skills.
Responsibilities
•Support and Maintenance Financial Trading/reporting applications
•dministration, Installation, upgrade, and monitoring of Applications & Tools
•Working on JIRA tickets raised by users for obtaining data from database, correcting data issues, uploading data files (Upstream data related to Client positions, Assets, Transactions, Client Fees & Various other Reference data).
•Incident detection, classification and logging in Ticketing Tool This task involves monitoring the mailbox and creating tickets using JIRA Tool
•Support Investigation and Diagnosis This task involves analysis of the tickets to identify the cause of the incident, issue analysis, code debugging and fix implementation.
•Work on mining data from reporting database and preparing reports requested by users.
•Fix issues related to Daily & Monthly bathes and make sure that there is no delay in making the data available to End users.
•Monitoring of Overnight batch Jobs in Autosys tool.
•Fix issues that arise during the batch processing & Issues identified by users while performing data quality checks.
•Perform Disaster Recovery (DR) tests to ensure system availability and functionality.