Collision Center Customer Service Representative

2 months ago

Wilmington, United States Griffin Bros Leasing, Inc. Full time

Job Type

Full-time

Description

Customer Service Representative - Harley Rd., NC

Why We Want You

Absolute Collision was founded by Thomas Goforth who, after years of service in the industry working his way from estimator to manager, decided to open ABC- a collision center that has a strong focus on employees and excellent customer service. Absolute's mission is to provide the highest quality of excellence with absolute precision; delivering a product to customers that embodies the pride, expertise and trust that drives everyone at Absolute Collision. We are experts in our industry with over 50 years of experience in the auto collision industry and operate through innovative practices and trendsetting technology.

Absolute Collision is currently seeking an EXPERIENCED, CHEERFUL Customer Service Representative to join our team. We are seeking a HIGHLY MOTIVATED individual, who will continue to help us EXPAND Absolute Collision's reputation throughout North Carolina. We attribute our team's success to intentionally recruiting applicants that are the best of the best We do this because our community and work family also deserve to work with the best of the best We have discovered that applicants who are coachable, positive, caring and possess great attitudes with a team building mindset thrive in this environment If this sounds like YOU then YOU may be exactly what we are looking for

What's In It For Me?

We take care of our Absolute Family:

  • Health/Vision/Dental benefits available first of month following 30 days of employment
  • Earned PTO
  • Weekly pay
  • 401K & Christmas Plan
Requirements

What Will I Be Doing?

As the first contact for our customers, your presentation is key Maintaining a neat, clean, and orderly customer waiting area while being the point of contact for our customers. This includes answering phones, taking messages, directing calls in a friendly manner, greeting customers, and instructing them on the estimation process. Assist customers throughout the enter estimate and repair process, including obtaining authorizations, payment collection and explaining warranty. Monitor and schedule incoming assignments, follow up with unsold customers, and accurately maintain incoming cash by following standard operating procedures.

Do I Have What It Takes?
  • Interpersonal and customer service skills
  • Ability to answer a high volume of calls and emails daily
  • Analytical and problem-solving skills
  • Attentive, friendly, and patient
  • Effective time-management skills
  • Positive and driven team player
  • Proven track record of excellent attendance


Last, but not least, you will be appreciated by our team, the customers, and will have a direct impact on the success of the entire organization. If you enjoy answering calls, making customers happy and being a team player then we encourage you to join the best Customer Service team around and apply to this AMAZING opportunity today

We look forward to speaking with you

Absolute Collision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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