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Regional Association Manager

3 months ago

Portland, United States Nova Association Management Partners, LLC Full time

Job Type

Full-time

Description

Regional Association Manager

Portland, OR - Greater Portland Area
Description

Nova Association Management Partners is an Association Management Company providing full-service as well as customizable management services for Condominiums, Townhomes, Homeowners Associations and Community Centers throughout Oregon and Washington.

At Nova, we are committed to helping association boards protect homeowner investments. As leaders and innovators in our industry, we leverage knowledgeable, seasoned professionals and best-in-class technology and support systems to offer boards the operational expertise to steward their communities with confidence.

We manage more than 20,000 units across the Pacific Northwest. Our executive team has worked together for 10-plus years and our senior association managers have been managing associations with us for over five years.

We use a team approach to serve communities and maximize performance by integrating all areas of property operations with the daily tasks of association management. We align expectations and regularly measure our performance against expectations.

Requirements

SPECIFIC RESPONSIBILITIES:

  • Current knowledge of Federal, State and Local statues and regulations.
  • Working knowledge of portfolio's governing documents.
  • Maintain courteous communications with governing Board, owners, and vendors.
  • Timely response to all communications (telephone and email), expected return time to communication is 24-business hours.
  • Appropriate and timely response to after-hour emergency calls
  • Provide current status and action file on all portfolio communities upon request; maintain solid working knowledge of property status, events, concerns, etc.
  • Prepare and submit Management Reports to Board of Directors within 48 hours of board meetings, annual meetings and special meetings as needed.
  • Prepare and deliver financial items, contracts, etc. per management agreement conditions, and/or in advance of monthly Board meetings.
  • Work within established budgets, variations to be reported to Board of Directors.
  • Report all accidents and emergency situations to appropriate persons and Board of Directors immediately, prepare and maintain proper reports.
  • Facilitate property inspections in accordance with the management agreement. Facilitate issuing necessary violation letters in a timely fashion, address maintenance needs with appropriate vendors.
  • Prepare annual budgets for portfolio communities, Executive Team to review all budgets prior to disbursement to Board of Directors for review and approval.
  • Provide Project List/Annual Maintenance items (Reserve/Operating) to Board annually and as needed, verify timeframe of work to be completed during the year, and when bids will be available.
  • Monitor and facilitate community Insurance needs and policy renewals.
  • Prepare and distribute adequate notice for any maintenance work in the Community or any events/functions that require homeowner preparation/awareness at least 72-hours in advance and/or in compliance with governing document requirements for proper notice.
  • Ensure communities are clean, safe and well maintained.
  • Ensure all common area maintenance requests are handled in an immediate on-call basis, within 24 hours.
  • Work with Board of Directors to address noted deficiencies and needs of facilities and grounds, , and working with the Board to take action.
  • Supervise as needed outside contractors working on the property. Ensure selected contractors are approved in Vendor Management program, facilitate Project Coordination fees as appropriate.
  • Obtain multiple bids for projects as appropriate and/or in accordance with Management Agreement.
  • Complete AP, Prelims, and Delinquencies back to Accounting within 24 hours or in accordance with the Accounting Calendar.
  • Utilize internal software to provide transparency to team members, Boards and homeowners of community information, and management data.
PROFICIENCIES:

•Excellent verbal, interpersonal and written communication skills.

•Advanced skills in MS Excel. Proficient in MS PowerPoint and MS Word.

•Strong analytical skills and abilities.

•Ability to work within strict deadlines and adapt to shifting priorities.

•Works well in a collaborative environment and takes ownership of assigned tasks.

•Strong attention to detail.

EDUCATION AND/OR EXPERIENCE:
  • Bachelor's degree, CMCA and/or AMS designation, and recent related experience or an equivalent combination of education and experience preferred.
  • Real Estate organization/management operations experience helpful.

WORK ENVIROMENT:

Nova focuses on utilizing remote tools and systems to allow for largely virtual work with some in-office and on site needs. Work environment is normal office setting, requires operational home office setting for remote work as well.