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Lead Analyst, Process and Performance Improvement

2 months ago

Syracuse, United States National Grid USA Full time

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050 National Grid is hiring a Lead Performance Lab Business Translator (MA or NY) This is a Hybrid Role - Must live within a commutable distance to one of our locations This role can be located in Syracuse, NY; Hicksville, NY; Brooklyn, NY; Waltham, MA Job Purpose

The Customer Performance Lab supports the Customer Digital Experience and Customer Service and the Customer Billing and Collections teams with data insights on digital channels and operations for continuous improvement opportunities across process, performance, and digital portfolios in the Customer Organization. The successful candidate will be responsible for reviewing use cases & analytics projects to ensure the Performance Lab is correctly addressing business questions. Validate logic & calculations for consistency with business logic. Drive continuous improvement efforts and own all reporting from in-flight analytics use cases, and ensure reporting is actionable and that the business can drive value from insights. Their duties include collaborating with business stakeholders, CDP and other data professionals, IT to facilitate report development, data analysis, SQL scripting, validation, and Power BI report creation. Overall help support business initiatives' reporting deliverables across Customer Process and Digital Experience. Key Accountabilities

Develop relationships with Customer Digital teams to understand their business challenges and bridge the gap for how data and analytics can drive insights for the business. Translate business questions and challenges into an actionable analytics use case for the data scientists to build. Provide recommendations on measurement of use case (i.e., calculations and tagging). Develop, test, evaluate, tune, and deploy predictive and machine learning models. Act as a liaison, facilitating effective communication and understanding between business stakeholders, data scientists and data teams. Facilitate a feedback loop between data scientists and business stakeholders, ensuring that the analysis aligns with business needs and objectives. Interpret data analysis results in the context of the business, helping stakeholders understand the implications and potential impacts on decision-making. Identify improvement opportunities from the analytic insights. For some use cases, work with the business stakeholders to define the requirements for the improvement. Support benefits tracking of these insights and improvements to quantify the value driven through analytics. Help with analytics use case prioritization and build prioritization framework over time. Working knowledge of digital channels and customer operations. Experience connecting business context to Analytics/AI findings. Understanding of business questions, environments, and use case implications. Qualifications

PhD, Master's or Bachelor's Degree in Econometrics, Mathematics, Operations Research, Statistics, or Computer Science. 5+ years working in data modeling, statistical analysis, and relevant computing environments. Advanced skills in statistical analysis, machine learning algorithms, mathematics, operations research, and/or quantitative academic research. Working knowledge of Python, SQL, PowerBI, and similar tools. Domain knowledge in the utilities industry. Travel:

Some Travel is required for this position within the State of Mass and NY. More Information

Salary:

$XX - $XX a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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