Customer Service Representative

6 days ago

Oceanside, United States Honest Medical Full time

Job Summary: The Customer Service Representative shall primarily ensure our customers have a positive experience with our company and resolve any emerging issues that arise with accuracy, efficiency and integrity. You will start by learning our business from day one and will be entrusted to serve as the voice of HonestMed to our customers, business partners, and behind the scenes operations. This is an opportunity to get on the ground level of one of the fastest growing businesses in the medical retail space. This is a prominent customer-facing role in the company. The right candidate will have an honest approach to how they interact with others, an infectious personality, and a desire to engage in meaningful conversation with our customers.

Essential Functions and Key Responsibilities:

   Work directly with customers' inquiries, questions and concerns that involve a variety of reasons ranging from helping them shop for the right medical product, providing more information on products that we carry, or even problem-solving when everything doesn’t go as planned. This will be through inbound and outbound customer calls, emails, and live chats

       Research and problem solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues

       Compose emails for various internal departments, business partners, and customers in a professional manner

       Administer and maintain customer records with attention to detail

       Manage customer return requests and subsequent refunds

       Oversee back orders and late orders

       Address any negative reviews on Amazon, Walmart, eBay, honestmed.com and Google Business

       Greet new walk-in customers with a professional and positive attitude

       Go above and beyond to “Wow” our customers. We’re looking for someone who can think critically and engage with our customers to help them find the right product, set up their account, track down orders and sometimes get creative with solutions

       Operate with a willingness to learn, open to feedback and demonstrate a desire to make an impact for the company every day

Knowledge Skills and Abilities:

       Excellent written and verbal communication skills in addition to interpersonal skills

       Strong multitasking and attention to detail skills required; proactive by nature, looks ahead to anticipate where they can be helpful

       Ability to problem solve

       Results-oriented with the ability to change priorities as needed

       Conducts activities with a positive outlook and a good energy level

       Highly organized and detail oriented, responds to situations in a timely manner

       Is engaged with our brand and our business and desires to learn more; generally curious and asks good questions

       Strong Typing skills (38-40 WPM minimum)

       Ability to productively adapt to change in accordance with the business needs of the department

       Show up for work Come on time and be committed to be your best

       Have a passion for helping others

Required Education and Experience:

       High school diploma or equivalent is required

       1-2 years experience working in a customer focused environment

       Strong proficiency with Microsoft Outlook and Microsoft Excel

       Experience with e-Commerce and data entry preferred

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

       Full-time hours, Saturday – Wednesday (Thursdays & Fridays off)

       Ability to work extended hours as necessary in case of emergencies

       Light physical effort equal to frequent lifting or moving of lightweight material up to 15 lbs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions except where to do so would cause the company to suffer an undue hardship.

While performing the duties of this Job, the employee is regularly required to have:

       Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person

       Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order, and organize documents and materials

       Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer (estimated 80%-90% of the typical workday) and other office equipment

       Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and at a keyboard for an extended period of time, considered to be approximately 80%-90% of the workday

       Able to sit or stand at a desk for extended periods of timeHonest Medical is committed to a diverse and inclusive workplace. Honest Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Disclaimer:  The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

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