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Business Office Manager

4 months ago

Framingham, United States South Middlesex Opportunity Council Full time
SUMMARY

Direct and manage the Housing Business Office staff, property and program budgets, operating result statements, variance reporting, and all fiscal activities. Lead the budgeting and forecasting process for the divisions, support operational excellence, and meet other general management fiduciary responsibilities. Collaborate with various members of the Housing Team to manage the workflow and to develop and implement new processes and standard operating procedures as needed.

Why Work for SMOC?
  • Flexible schedule, work/life balance and a 35-hour work week.
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
  • EyeMed Vision Insurance
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including - additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
PRIMARY RESPONSIBILITIES
  • Monitor the financial performance of each property individually and alert the Division Director and SMOC finance office to issues with delinquent receivables, extended vacancies or other risks to the real estate portfolio as they may arise.
  • Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance reviews.
  • Manage funding contracts and required reports.
  • Oversee and maintain the property management software to ensure data integrity, Accounts Receivables and vacancy reporting, and ongoing property performance.
  • Work with Property Managers and Maintenance Supervisors to ensure properties are well kept, available to be rented and maintenance requests are addressed promptly.
  • Oversee Accounts Receivable, maintain current aged accounts receivable reports, and hold regularly scheduled accounts receivable meetings.
  • Oversees delinquent rent collections and eviction process including communicating with housing staff and tenants, arranging payment plans, issuing rent delinquency notices and maintaining a list of agreements, court summons, and communications with the Housing attorneys' offices.
  • Monitor Housing's front office functions and implement new procedures as needed.
  • Responsible for supplies and equipment purchases and monitoring equipment maintenance contracts.
  • Evaluate opportunities to improve Housing operations and recommend changes to Controller/CFO.
  • Develop and implement standard operating procedures and processes for Housing Corporation.
  • Oversee and manage the NPH organization's expenses to ensure they're within budget.
  • Engage and interact with clients/tenants by understanding and addressing their needs..
  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, tenant, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
  • Bachelor's Degree in related field or equivalent work experience.
  • Minimum 5 years of accounting experience with at least 3 years supervisory experience.
  • Strong organizational and planning skills.
  • Ability to juggle multiple priorities.
  • Sensitivity to low-income individuals.
  • Excellent verbal and written communication skills.
  • A high level of proficiency in computer applications such as Microsoft Office, etc. coupled with hands on experience with data systems. Timberline experience helpful.
  • Reliable transportation, valid driver's license and ability to meet insurance standards.
PHYSICAL REQUIREMENTS
  • Must be able to see to read, verify, and interpret system reports and data.
ORGANIZATIONAL RELATIONSHIP
  • Directly reports to Controller.
  • Indirectly reports to the Sr. Director SMOC Non-Profit Housing Corp.
  • Direct reports of this position are Business Office Supervisor.

WORKING CONDITIONS

Some travel is required. As part of the responsibilities of this position, the Business Manager - NPH will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace

Monday - Friday 90:00am - 5:00pm
35 Hours per week