Office Manager, SBH
2 months ago
SUMMARY
Responsible for managing the day-to-day operations of the behavioral health clinic office, supervise administrative staff and ensure that daily workflows and business operations performed. Oversee the Framingham clinic site and support the Marlborough clinic office as needed.
Why Work for SMOC?
- Flexible schedule, work/life balance and a 35-hour work week.
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
- Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
- Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
- EyeMed Vision Insurance
- 403(B) Retirement Plan with a company match on day one.
- Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
PRIMARY RESPONSIBILITIES
- Create a friendly and welcoming environment, and provide outstanding customer service to all guests and patients
- Manage all purchasing including hardware, office supplies, kitchen items, delivery of water and coffee
- Oversee the procedures and process of daily administrative functions
- Interface with file storage and file shredding vendors for pick up
- Utilize the electronic health record to manage client memos and communicate with staff
- Manage the appointment reminder platform to automatically send email, text and phone reminders to clients
- Take lead role in centralized scheduling process and day to day operations
- Coordinate and manage the on-call service and ensure messages are relayed to appropriate staff
- Ensure cleaning company is performing required duties and enter maintenance requests for the building
- Develop, implement and manage centralized scheduling process for clinical and medical team
- Work with Senior Management and Medical Team to ensure cohesive and adequate administrative support
- Recruit, manage, develop and evaluate staff by providing mentoring, training and performance management.
- Create and send out monthly calendar for staff meetings and events
- Participate in onboarding and orienting new staff by making name badges, creating mailbox, and labelling offices, obtain necessary keys, and create accounts for Zoom and Adobe for all new hires. Work with IT to ensure staff have the necessary hardware and software needed.
- Participate in Medical Team and Management Team meetings and communicate effectively
- Maintain working knowledge of HIPAA and 42CFR to ensure confidentiality of client information, in accordance with federal and state laws and funder requirements.
- Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
- Excellent organization and communication skills
- Bilingual (English / Spanish) a must; Portuguese a benefit
- Strong Administrative experience, leadership skills, and creative problem solving
- Experience with Office 365, Adobe, Zoom and EHR software a plus
- Calm demeanor and superior customer service.
- Prior experience in a medical or clinical setting a plus.
ORGANIZATIONAL RELATIONSHIP
- Directly reports to SBH Director of Business Operations
- Indirectly reports to Division Director, SMOC Behavioral Healthcare
- Direct reports of this position are Administrative Assistants (3-4)
PHYSICAL REQUIREMENTS
- Must be able to sit for long periods of time
- Must have reliable transportation
- Dress is business casual
- Must be able to lift small packages and objects less than 20 pounds
WORKING CONDITIONS
As part of the responsibilities of this position, the Office Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.
We are an equal opportunity employer committed to diversity in the workplace
rev. 02/03/2023
Monday - Friday 9:00AM - 5:00PM
35 Hours per week
-
SBH Administrative Assistant
3 weeks ago
Framingham, United States South Middlesex Opportu Full time $19Job DescriptionJob DescriptionSUMMARY Provide administrative and client support for the Behavioral Healthcare’s outpatient clinic in Framingham and Marlborough. Assist Office Manager in managing administrative training and coverage. Act as client liaison in addressing and/or resolving client billing and service issues. Greet and check-in clients and...
-
SBH Administrative Assistant, Scheduler
2 months ago
Framingham, United States South Middlesex Opportu Full timeJob DescriptionJob DescriptionSUMMARY Provide administrative and client support for the Behavioral Healthcare outpatient clinic in Framingham. Primary duties are to schedule clients for upcoming appointments with a counselor or medication provider, in-person or via phone or zoom. At time will act as client liaison to help them connect with parties who will...
-
Intake Specialist, SBH
1 month ago
Framingham, United States South Middlesex Opportu Full timeJob DescriptionJob DescriptionSUMMARYMaintain an in-depth knowledge of the service types and providers available in order to set up intake appointments for new clients of SBH. Work closely with SMOC programs to set-up quick appointments that help clients stay engaged in their treatment or recovery. Bilingual and Trilingual candidates are needed for this...
-
Clinicians - SBH Outpatient
3 months ago
Framingham, United States South Middlesex Opportu Full timeJob DescriptionJob DescriptionSUMMARYComplete diagnostic evaluations and provide the necessary direct and indirect services to enable consumers to reach and maintain their maximum level of functioning in the community with the goal of symptom reduction and averting (repeated) hospitalization, detoxification or imprisonment.Complete assigned diagnostic...
-
Clinicians - SBH Outpatient
3 months ago
Framingham, United States South Middlesex Opportu Full timeJob DescriptionJob DescriptionSUMMARYComplete diagnostic evaluations and provide the necessary direct and indirect services to enable consumers to reach and maintain their maximum level of functioning in the community with the goal of symptom reduction and averting (repeated) hospitalization, detoxification or imprisonment.PRIMARY RESPONSIBILITIESComplete...
-
Client Intake Coordinator, SBH
1 week ago
Framingham, Massachusetts, United States South Middlesex Opportu Full timeJob OverviewPOSITION SUMMARYThe Client Intake Coordinator plays a crucial role in understanding the various service options and providers available to facilitate the scheduling of intake appointments for new clients at South Middlesex Opportunity. This position collaborates closely with SMOC programs to arrange timely appointments that support clients in...
-
Dental Office Manager
6 days ago
Framingham, United States Comfort Dental Full timeJob DescriptionJob DescriptionComfort Dental is seeking a qualified Dental Office Manager to join our team. As the Dental Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our dental office. With your excellent organizational skills and attention to detail, you will oversee daily operations, manage administrative...
-
Dental Office Manager
2 weeks ago
Framingham, United States Comfort Dental Full timeJob DescriptionJob DescriptionComfort Dental is seeking a qualified Dental Office Manager to join our team. As the Dental Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our dental office. With your excellent organizational skills and attention to detail, you will oversee daily operations, manage administrative...
-
Office Manager
2 weeks ago
Framingham, United States The Learning Center for the Deaf Full timeJob Type Full-time Description Hourly/Non-Exempt 12-Month Position $1,500 Sign-on Bonus Housing Resources Available Tuition Reimbursement Benefits include: Health; Dental; Vision; Life and Disability Insurance; Employer-Matching 403B; Sick/Personal/Vacation Time; Flexible Spending and Dependent Care ASL fluency preferred, willingness to learn...
-
Office Coordinator
1 week ago
Framingham, Massachusetts, United States Fortune 500 Full timeClient: Fortune 500Position: Office CoordinatorLocation: Framingham, MAContract Duration: 02 Months (Extension Possible)Compensation: $19.80/hr on W2Job Overview: We are seeking a dedicated Office Coordinator to support our operations. The ideal candidate will be responsible for managing administrative tasks, ensuring smooth office functionality, and...
-
Office Coordinator
2 weeks ago
Framingham, Massachusetts, United States Cynet Systems Full timeJob DescriptionWe are seeking an Office Coordinator for our client, Cynet Systems.Position Title: Office CoordinatorLocation: Framingham, MAEmployment Type: ContractCompensation: $14.72/hr - $19.72/hrRole Overview:The ideal candidate will provide essential administrative support within a dynamic office environment.Manage incoming calls and assist with data...
-
Office Coordinator
1 week ago
Framingham, Massachusetts, United States Franklin Caterers Full timeJob OverviewWe are looking for an Office Coordinator to support our operations at Franklin Caterers. This role involves executing administrative and clerical tasks that contribute to the efficiency and effectiveness of our business.Key Responsibilities:Compose and manage formal communications and documentsOrganize and oversee appointments and eventsWelcome...
-
Office Coordinator
2 weeks ago
Framingham, Massachusetts, United States Complete Staffing Solutions, Inc. Full timeJob OverviewWe are seeking an Office Coordinator for a reputable organization. This role involves a blend of in-office and remote work, providing flexibility in your schedule.Compensation: $23/hourQualifications: A Bachelor's degree and strong proficiency in Excel are essential. Candidates should have at least one year of relevant administrative...
-
Office Coordinator
1 week ago
Framingham, Massachusetts, United States BCforward Full timePosition Overview:We are seeking a dedicated and organized Administrative Assistant to join our dynamic team. This role is essential in providing administrative support within a fast-paced office environment.Key Responsibilities:Manage front desk operations, including greeting visitors and handling phone inquiries.Perform data entry tasks and assist in case...
-
Office Support Specialist
1 week ago
Framingham, Massachusetts, United States MASHPOINT LLC Full timeJob OverviewPosition Title: Office Support SpecialistDuration: 1+ monthsKey Responsibilities:Delivering administrative assistance in a dynamic office environment.Managing incoming calls and inquiries.Data entry and management tasks.Facilitating case management processes.Executing clerical functions including scanning, shredding, faxing, and...
-
Office Support Specialist
1 week ago
Framingham, Massachusetts, United States ASK Consulting Full timeJob OverviewImportant Note: All applicants must be directly employed by ASK Consulting and cannot be subcontracted. We are currently unable to offer sponsorship.Position: Office Support SpecialistLocation: Framingham, MAContract Duration: 1 MonthCompensation: $19.81 per hourRole Responsibilities:Provide administrative assistance in a dynamic trial office...
-
Office Support Specialist
2 weeks ago
Framingham, Massachusetts, United States South Middlesex Opportu Full timeJob OverviewPOSITION SUMMARYThe role involves providing comprehensive administrative assistance for the Heating Assistance Program. This includes managing a multi-line phone system in a dynamic environment and assisting clients with inquiries related to the program.KEY RESPONSIBILITIESServe as the initial contact for all clients visiting the office.Engage...
-
Office Support Specialist
2 weeks ago
Framingham, Massachusetts, United States Complete Staffing Solutions Full timePosition OverviewWe are seeking a dedicated Office Support Specialist to join our team at Complete Staffing Solutions.Location: Framingham, MAThis role offers a fantastic opportunity to collaborate with a reputable organization.Current Status: Actively interviewing candidates.Work Schedule:Full-time positionMonday to FridayKey Responsibilities:Assist with...
-
Office Support Specialist
1 week ago
Framingham, Massachusetts, United States South Middlesex Opportu Full timeJob OverviewPOSITION SUMMARYThe Administrative Assistant plays a crucial role in delivering comprehensive administrative support for the Heating Assistance Program. This position involves managing a multi-line phone system in a dynamic work environment and assisting clients with program-related inquiries both in person and over the phone.KEY...
-
Office Support Specialist
2 weeks ago
Framingham, Massachusetts, United States South Middlesex Opportu Full timeJob OverviewPOSITION SUMMARYThe Administrative Operations Associate plays a crucial role in delivering comprehensive administrative assistance for the Heating Assistance Program. This position involves managing a multi-line phone system in a dynamic environment and providing in-person support to clients with inquiries related to the program.KEY...