Customer Service Representative Dispatcher

1 month ago

Converse, United States Mr Handyman Full time

Mr. Handyman of NE San Antonio and Schertz has an immediate opening for a Customer Service Representative Dispatcher in Converse, TX. As the Customer Service Representative Dispatcher, you will be responsible for day-to-day administrative tasks, answering and responding to customers through a variety of channels, streamlining business processes, and reporting for both residential and commercial customers. The ideal candidate will have at least 5 years of experience in customer service, sales and/or office management, with a proven track record of developing new commercial business relationships. This role requires advanced typing and 10-key skills, as well as familiarity with MacOS.

Responsibilities:

Customer Support

  • Create and maintain all customer files as required, address client inquiries, resolve issues, and ensure customer satisfaction.
  • Complete the sales call screen and create follow-ups or booked jobs for all incoming calls from customers.
  • Conduct telephone contact with customers to follow up on customer surveys, service calls, and complaints.
Office Administration
  • Oversee day-to-day office operations, including managing supplies, equipment, and facilities to ensure a well-maintained and organized workspace.
  • Monitor supplies and advise the owner when an order for replacement stock is required.
  • Coordinate and document all communication affecting customers, employees, or suppliers.
  • Train and orient new employees. Potentially interview potential employees.
  • Collaborate with other team members to streamline processes and enhance overall efficiency.
Resource & Vendor Management
  • Liaise with vendors and service providers to ensure timely delivery of goods and services, as well as negotiate contracts and agreements as needed.
  • Create and maintain the weekly route schedule and communicate any changes to the schedule to the appropriate service technician as required.
  • Provide assistance to service technicians calling for technical advice, additional help, directions, and so on.
Business Development
  • Develop and nurture relationships with clients to drive new business opportunities and maintain existing accounts.
  • Stay up-to-date on product offerings, policies, and procedures to provide accurate and timely information to customers and team members.
Documentation and Reporting
  • Maintain accurate records, generate reports, and prepare documentation as needed.
  • Utilize the Dispatch board in ServiceTitan to verify all jobs for the day and prior day have been completed, invoices created, and payments added to ServiceTitan.
  • For commercial customers, email the appropriate invoice and assist with collections from the commercial customers.
  • Monitor vehicles to ensure proper maintenance is performed.
  • Utilize advanced typing and 10-key skills to accurately input and manage data in various systems and spreadsheets.
Qualifications:
  • Punctuality, dependability, neat appearance, professional grooming, thoroughness, consistency with service and solution-oriented perspective.
  • Empathy and ability to listen, customer service, and interpersonal skills.
  • Minimum 5 years of experience in office management or inside sales, preferably in the home repair, maintenance, home services, or commercial maintenance industries.
  • Proven track record of developing new commercial business relationships.
  • Advanced typing and 10-key skills with exceptional accuracy and speed.
  • Experience with MacOS and MS Office. ServiceTitan experience is highly preferred.
  • Strong organizational and multitasking abilities, excellent attention to detail, and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Maintain and be available to work the required business hours established for serving customers, without tardiness, interruption, or early departure. Typical business hours are M-F 8am-5pm. Overtime may be necessary based on customer needs.
  • Bilingual is preferred.
Benefits:
  • Competitive salary, opportunities for career advancement, and professional development (starting at $21 - $23/hr based on experience)
  • Positive and supportive work environment with a focus on safety and teamwork.
  • Paid Holidays, Vacations and Bonus Eligibility
Mr. Handyman of NE San Antonio and Schertz is committed to providing safe work conditions. Join our team and be a part of delivering exceptional service to our residential and commercial clients

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