![E-Z Pass DelawareTransCore](https://media.trabajo.org/img/noimg.jpg)
Customer Service Lead
3 weeks ago
Customer Service Lead (Auburn)
Reports to: Customer Service Supervisor West
Full time. Current hours are Monday – Friday 8:45am – 5:15pm, alternating Saturdays
8:45am-1:15pm with a day off during the week. When/if hours of operation expand, hours will be alternating shifts of 6:45am-3:15pm and 11:00am-7:30pm as well as alternating
Saturdays.
Job Description:
Under the direction of the Customer Service Supervisor West and the Auburn
Associate Supervisor, the Customer Service Lead is the primary customer interface for the E-ZDrive
MA program. The Customer Service Lead will open new accounts, make payments, update account information, test and replace transponders, and respond to customer requests. This responsibility includes ensuring E-ZDrive MA customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. The Customer Service Lead will assist in maintaining a positive and productive work environment, in cashing out clerks, and in opening and closing the office. The Customer Service Lead, in conjunction with the Associate
Supervisor, is responsible for ensuring staff understands and follows established procedures, that the assets of MassDOT are properly controlled and safeguarded, and to communicate to the Associate
Supervisor staff performance issues. The Customer Service Lead will assist in handling escalated customer issues, assist with reports, training of staff, and with the auditing process.
Essential Duties and Responsibilities:
Act as a role model for staff
Maintain exceptional level of customer service and handle escalated customer issues in the absence of the Associate Supervisor
Contribute to the training of satellite office staff to ensure they understand and follow procedures
Ensure the Service Center is clean, organized, and all equipment is functioning properly
Ensure timely communication of essential information to Associate Supervisor and to
Customer Service Supervisor
Assist in creating a positive work environment that fosters a healthy team relationship
Responsible for understanding, monitoring, and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care department, informing Customer
Service Supervisor when issues arise that may impact metrics
Assist with auditing and required TransCore reports (e.g., Daily Walk-in report, Open
Pending, QLess, Metric 36) as needed
Process applications for walk-in customers
Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests
Ensure daily cash outs are completed accurately
Meet MassDOT standards and ensure the assets of MassDOT are properly controlled and safeguarded
Assist in opening and closing the office
Assist at other E-ZDrive MA offices as needed
Perform other duties as directed by TransCore management and supervisory staff
Required Skills:
1-2 years customer service experience, preferably in a leadership position
Flexibility in scheduling
Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem- solving skills
Adapt quickly, efficiently, and positively to various projects assigned
Works well in a fast-paced, multi-task environment
Must remain professional under every circumstance with customers and staff members
Oversee and maintain proper internal controls for monetary transactions
Able to communicate effectively both verbally and written
Must maintain an excellent attendance record
Bilingual in Spanish a plus
Education:
High School Diploma or equivalent required
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Experience level:
Under 1 year
Shift:
Day shift
Weekly day range:
Monday to Friday
Rotating weekends
Work Location: In person
#J-18808-Ljbffr
-
Customer Service Representative
4 weeks ago
Auburn Hills, United States Customer Service Full timeJob DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...
-
Front Desk Customer Service Lead
2 weeks ago
Auburn, United States Complete Staffing Solutions Full timeJob DescriptionJob DescriptionFront Desk Customer Service LeadLocation:Auburn, MAOpportunity to work with a great company!Hiring ASAP!Hours:Full timeCurrent Schedule: Monday-Friday - 8:45 am – 5:15 pmUpcoming Schedule: Monday-Friday 8-hour shift between 6:45am – 7:15pm, with rotating Saturdays 8:45am – 1:15pmJob Requirements:Greet walk-in...
-
Front Desk Customer Service Lead
1 month ago
Auburn, United States Complete Staffing Solutions Full timeJob DescriptionJob DescriptionFront Desk Customer Service LeadLocation:Auburn, MAOpportunity to work with a great company!Hiring ASAP!Hours:Full timeCurrent Schedule: Monday-Friday - 8:45 am – 5:15 pmUpcoming Schedule: Monday-Friday 8-hour shift between 6:45am – 7:15pm, with rotating Saturdays 8:45am – 1:15pmJob Requirements:Greet walk-in...
-
Customer Service Representative
2 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timePosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting with the procurement of...
-
Customer Service Representative
3 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timeJob DescriptionJob DescriptionPosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting...
-
Customer Service Representative
2 weeks ago
Auburn, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full timeJob DescriptionJob DescriptionPosition Overview Provide excellent customer service by fielding customer inquiries, providing information, assistance, and resolving customer account issues. Enhance business relationships by increasing sales to existing customer base to create and leverage additional opportunities. Support the outside sales staff by assisting...
-
Lead Service Associate
4 weeks ago
Auburn, United States Thrifty Payless, Inc. Full timeLead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer...
-
Supervisor, Customer Service
5 days ago
Auburn, United States Xylem Full timeJoin Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...
-
Aerospace Customer Service Manager
4 weeks ago
Auburn, United States Crane Payment Innovations, Inc. Full timeThe Customer Service Manager leads and manages contract administration and order management activities including contract administration, customer service and order fulfillment utilizing Crane Aerospace & Electronics common policies and procedures. T Customer Service Manager, Customer Service, Service Manager, Aerospace, Continuous Improvement, Manager,...
-
Aerospace Customer Service Manager
1 month ago
Auburn, United States Crane Aerospace & Electronics, Inc. Full timeCrane Aerospace & Electronics is seeking to hire Aerospace Customer Service Manager in Auburn, CA/ Vian Enterprises. Job Summary: The Customer Service Manager leads and manages contract administration and order management activities including contrac Customer Service Manager, Customer Service, Service Manager, Aerospace, Continuous Improvement, Manager,...
-
Customer Service
2 months ago
Auburn, United States SPI LLC Full timeJob DescriptionJob DescriptionSummaryThe Customer Service and Inside Sales Representative will be responsible for handling an array of front-facing duties, including assisting customers with complaints and questions, and relaying information about SPI’s products and services. Responsible for selling SPI products and services to customers and developing...
-
Customer Experience Associate
3 weeks ago
Auburn, United States Heritage Home Service Full timeOverview: **Mission**: Join our team as a Customer Experience Associate (CXA) and become the face of our plumbing, heating, and electric company. In this role, you will be instrumental in ensuring our customers receive exceptional service and support. You will handle inquiries, resolve issues, and provide valuable assistance, ensuring customer satisfaction...
-
Warranty Customer Service Representative
4 weeks ago
Auburn, United States Fireside Home Solutions Full timeJob DescriptionJob DescriptionPosition Type: Full-time, HourlyLocation: In Office; Auburn, WAWage Scale: $20.00 – $26.00 per hourBenefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid...
-
Warranty Customer Service Representative
1 week ago
Auburn, United States Fireside Home Solutions Full timeJob DescriptionJob DescriptionPosition Type: Full-time, HourlyLocation: In Office; Auburn, WAWage Scale: $20.00 – $26.00 per hourBenefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid...
-
Customer Service
1 month ago
Auburn, United States Cougle's Recycling Inc. Full timeWe are looking for an enthusiastic and positive individual to join our team who will eagerly engage in our evolving commitment to being active stewards of our Planet. Through our Core Values we emphasize our commitment to Respect, Integrity, Safety, Excellence and Environmental Responsibility. If you are a detail oriented, self-starter with a drive and...
-
Customer Service
1 month ago
Auburn, United States Cougles Recycling Full timeWe are looking for an enthusiastic and positive individual to join our team who will eagerly engage in our evolving commitment to being active stewards of our Planet. Through our Core Values we emphasize our commitment to Respect, Integrity, Safety, Excellence and Environmental Responsibility. If you are a detail oriented, self-starter with a drive and...
-
Customer Service
2 months ago
Auburn, United States Cougle's Recycling Inc. Full timeJob DescriptionJob DescriptionWe are looking for an enthusiastic and positive individual to join our team who will eagerly engage in our evolving commitment to being active stewards of our Planet. Through our Core Values we emphasize our commitment to Respect, Integrity, Safety, Excellence and Environmental Responsibility. If you are a detail oriented,...
-
Customer Service
2 months ago
Auburn, United States Cougles Recycling Full timeWe are looking for an enthusiastic and positive individual to join our team who will eagerly engage in our evolving commitment to being active stewards of our Planet. Through our Core Values we emphasize our commitment to Respect, Integrity, Safety, Excellence and Environmental Responsibility. If you are a detail oriented, self-starter with a drive and...
-
Retail Customer Service Rep
2 weeks ago
Auburn, United States Chow Hound Full timeJob DescriptionJob DescriptionChow Hound Pet Supplies in Grand Rapids, MI is calling all pet fanatics to apply to join our amazing team as a full-time or part-time Retail Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a pet care company that values and respects our employees. We pay our full- or part-time Retail Customer Service Reps a competitive...
-
Customer Service Manager
2 weeks ago
Auburn, United States Complete Staffing Full timeRESPONSIBILITES Performs a wide variety of duties to direct, control and coordinate customer service functions, including large quotations, order execution, credit adjustments/collections, field service, terms and conditions and all other duties under the direction of the Director of Sales, Service & Marketing. Supervises all functions of customer...