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Customer Service Representative

3 months ago

Auburn, United States Leading staffing company Full time
Job DescriptionJob Description

Introduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute to maintaining positive relationships with our valued customers. 

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat
  • Address customer concerns and resolve issues effectively and efficiently
  • Provide accurate information about products, services, and policies
  • Process orders, returns, and exchanges in accordance with company policies
  • Keep records of customer interactions, transactions, comments, and complaints
  • Follow up with customers to ensure their concerns are resolved satisfactorily

Skills and Qualifications:

  • Proven customer support experience or experience as a customer service representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations calmly and professionally
  • Familiarity with CRM systems and practices
Company DescriptionIt is the nation's leading staffing franchise with a mission of connecting people with jobs and jobs with people. With more than 100 locations nationwide, it puts nearly 40,000 individuals to work each year in administrative, light-industrial, accounting and finance, hospitality, IT and management-level positions at some of the nation’s largest and most recognizable companies. It is equipped to support local job seekers and businesses with temporary or permanent workforce solutions and serves as a key resource to help employees thrive, businesses prosper and communities flourish.Company DescriptionIt is the nation's leading staffing franchise with a mission of connecting people with jobs and jobs with people. With more than 100 locations nationwide, it puts nearly 40,000 individuals to work each year in administrative, light-industrial, accounting and finance, hospitality, IT and management-level positions at some of the nation’s largest and most recognizable companies. It is equipped to support local job seekers and businesses with temporary or permanent workforce solutions and serves as a key resource to help employees thrive, businesses prosper and communities flourish.