Dual Sales Coordinator

4 weeks ago

Bend, United States Resolute Road Hospitality Full time

Job Type

Full-time

Description

The Doubletree by Hilton located in Bend Oregon & The Comfort Suites located in Redmond Oregon is looking to add to our hospitality family Bend DoubleTree is perfectly located in the heart of downtown Bend Just minutes away from thriving restaurants and bars. The Comfort Suites hotel is conveniently located with easy access to the Redmond airport and just minutes away from the county fairgrounds, cascade village shopping center and restaurants. We are looking for a passionate individual who would like to begin a career in the hospitality industry. If this sounds like you apply today

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks (Affordable travel for YOU)

Optional Daily Pay (Faster Pay)

Flexible Schedules (Work around YOUR needs)

Health/Life Insurance (Peace of mind)

401k (Long-term planning)

Paid Time Off (You earned it)

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

Assists in overseeing the sales operations of the hotel with the goal of maximizing REVPAR and overall revenues for the property and its ownership. Plans and executes sales strategies to achieve overall property goals for both rate and occupancy.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic administrative support, working on special projects, other related duties as outlined by ADOS and/or GM, and being proactive and responsive in a timely, friendly, tactful, and professional manner
  • The Dual Sales Coordinator will maintain contact with the host/guest, to ensure high standards of service and that every function is a complete success
  • The Dual Sales Coordinator will support catering/sales/events at The Newberry Hotel Bend and the Comfort Suites Redmond.
  • Answer sales and catering phone lines in a timely manner
  • Take messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson
  • Assist as needed with the set-up of meeting and catering functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service for the guest once the function begins
  • Assist as needed with clean up and re-set of meeting space after function ends
  • Distributes weekly and daily banquet event orders (BEOs) and other appropriate weekly communications to appropriate departments
  • Daily reconciliation of banquet checks
  • Confirm payment for all catering/sales events/groups
  • Create prospecting database through research in local publications, internet, and other appropriate resources.
  • Be familiar with banquet menus and prices
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Solicit new and existing business accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours and written communication/collateral
  • Develop/maintain knowledge of market trends, competition and customers
  • Attend trade shows, community events and industry meetings
  • Prepare correspondence to customers, internal booking reports and file maintenance
  • Finalize all books/contracts in a timely manner servicing guests through the process
  • Participate in revenue management call, pre-convention meetings, training and other sales-related meetings
  • Assist with hotel budget planning, sales and revenue forecasting and actively participates in the hotel's revenue management process
  • Pursue new clients through creative/innovative sales techniques
  • Qualify clients, develop proposals, and prepare contracts
  • Ensure effective utilization of selling guidelines to maximize revenue contribution from all segments
  • Initiate and implement sales promotional programs with travel partners
  • Anticipate guests' needs, respond promptly, and acknowledge all guests
  • Work with other departments within the hotel to provide quality service to customers
  • Train front desk staff and other applicable staff members on sales call process
  • Conduct on-site tours, when needed
  • Follow-up on group business (pending, tentative and booked) to ensure client satisfaction and materialization at hotel
  • Keep abreast of market trends, competitor's activities, and guest/client feedback
  • Maintain professional image through appearance and dress
  • Other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
  • Knowledge of hospitality industry and business management fields
  • Proficiently speak, read, write, and comprehend the English language
  • Able to read and write to facilitate the communication process
  • Able to work independently with minimal supervision and desire to participate as part of a team
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
  • Knowledge of sales process, client base, and general market knowledge
  • Ability to investigate and analyze current activities or information in the sales field and make logical conclusions and recommendations
  • Ability to negotiate, convince, sell and influence professionals and hotel guests
  • Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the community
  • Able to work in fast paced environment
  • Able to prioritize, organize, and manage multiple tasks

EDUCATION

High school graduate or GED required. Associate degree, bachelor's degree in hotel/restaurant management, business administration, or management or similar degree preferred, or equivalent combination of education and experience.

EXPERIENCE

Some sales experience preferred. Two to four years' experience in hospitality industry preferred.

SUPERVISORY RESPONSIBILITIES

None.

LICENSES OR CERTIFICATES

Valid driver's license and brand training required.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. May need to sit, stand, or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Travel in personal vehicle required, usually within 50-mile radius of hotel, occasionally up to 100 miles from hotel. Some travel outside of 100-mile radius for training purposes may be required. Air travel may be required.

Must be able to lift up to 15 pounds frequently, up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 100 pounds in the event of an emergency.

OTHER

Sales Coordinator may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Sales Coordinator is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

Requirements

116RRHRDMNB

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