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Client Services Specialist

1 month ago

Madison, United States Eurofins USA Food Testing Full time

Job Description

Provides project management for ongoing client sample programs through daily customer communication and contact

Be an internal liaison for clients so they only need to contact one person

Empowered to make decisions on behalf of clients to provide superior service

Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities

Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)

Onboard new clients by asking appropriate questions and providing SampleKinect training

Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed

Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)

Coordinates conference calls with client and other areas of Food Solutions as needed

Contributes to assigned process improvement projects and supports implementation when needed

The ideal candidate would possess:

2+ years of direct food testing, high intensity customer service, or other business-related experience

Experience in a scientific or logistics environment is heavily weighed

Ability to work on multiple deadlines simultaneously

Knowledge of other software applications (i.e. SFDC, NIMS) preferred

Qualifications:

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

2+ years of direct food testing, high intensity customer service, or other business-related experience

Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

Thick-skinned – ability to receive and deliver difficult news

Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)

Demonstrated ability to plan, multi-task and prioritize

Demonstrated teamwork, communication (written and verbal), and organizational skills

Ability to work independently

Knowledge of other software applications (i.e. SFDC, NIMS) preferred

Ability to work to multiple deadlines

Ability to learn technical chemistry and microbiology testing requirements

Ability to communicate appropriately and effectively with internal and external clients

Positive attitude and sense of urgency

Experience in a scientific or logistics environment is heavily weighted

Education/Experience (BMQ):

Preferred: Bachelor’s degree in a scientific, business or related field (or equivalent work experience)

Other Factors:

Flexibility to participate in meetings across various time zones outside core working hours

Occasionally working extended hours in order to adhere to client deliverable timelines

Additional Information:

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work

What we Offer:

Excellent full time benefits including comprehensive medical coverage, dental, and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Opportunity to progress your laboratory career

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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