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Customer Operations Associate
3 months ago
Job Description :Role Description:Provides critical support functions to the OTC process across Diageo's spirits business.Serves as a single point of contact for supply sites to deliver industry-leading customer service through collaboration, proactive order management and customer engagement.Acts as the liaison between our supply sites and our Customer Logistics teams in the support of service delivery to our customers across the NAM markets.Monitors and ensures timely flow of product from Diageo plants across the globe, within US and from 3rd party suppliers.Account/Key Stakeholder Responsibilities:Must be knowledgeable about Order to Cash processes and Import Route to Markets.Champion great service to our Distributors by collaboratively working across the functions.Ensure consistent delivery of product from the Diageo Supply sites to the Distributors.Proactively address and communicate issues that might impact delivery.Establish and continuously improve business relationships with Supplier contacts; Handle appropriate communications and expectations.Lead regular collaborative meetings with key contacts within the supply chain (customer operations, importing supply centers) to drive efficiencies in the supply chain.Actively manage and support new product startups and product discontinuations.Drive continuous improvements in business processes via critical thinking, share standard methodologies, and ensure appropriate alignment with cross-functional teams.Responsibilities:Manage an average annual volume of 2k in orders, 2M cases with NSV of $350M.Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality.Make sound business trade-off recommendations across cost, service, cash and quality to arrive at the most appropriate solution for the business.Provide critical thinking, sound analysis and appropriate decision making in support of both order management and project management activities (i.e. Net Sales Value, Billings)Key Outputs:Ensure customers adhere to order guidelines and proactively recommend order management & process improvements to supply centers (route-to-market, order lead time, order qty)Direct to Customer Imported products continue to play an ever-increasing important role in deliverance of US Spirits Sales commitments. Must be able to make business decisions against cost and serviceRepresent Customer Logistics in cross-functional meetings to craft and influence key critical business processes, such as innovation, system improvements, and logistics network.Support the continued development and refinement of Customer Logistics processes and metrics to drive continuous improvements in service, cost, and quality.Qualifications and Requirements:3+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG companyDegree in supply chain, business management, or related fieldsExperience in order management systems (preferably SAP)Solid capabilities in MS Office Applications - particularly ExcelStrong written and verbal communication skillsAbility to work independently and collaborate with internal and external customers across various levels of the organizationDemonstrated ability to build strong customer relationships and handle customer expectationsConfirmed analytical capabilities and problem-solving skillMore About Us:From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing has changed We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserveOur ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people. We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.Feel inspired? Then this may be the opportunity for you.Worker Type :RegularPrimary Location:StamfordAdditional Locations :Job Posting Start Date : 2024-07-26Salary Range:Minimum Salary:$62100Maximum Salary:$103500At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role's primary location.
