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Parts Specialist

4 months ago

Concord, United States LiftOne Full time
Description

Position at LiftOne

Find Your Career With LiftOne

We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Parts Specialist is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to workorders. Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service.

Essential Functions
  • Provide customer service for inside telephone sales, walk in customers, and incoming fax orders.
  • Support the parts procurement, stocking and delivery needs of the Service Department.
  • Look up parts for customers and technicians. Inform customers of price, shipping date, anticipated delays, etc.
  • Verify stock availability and process orders.
  • Complete order form; compute total cost taking price, discounts, shipping charges, etc., into account; review orders for accuracy and completeness (e.g., price, quantity, item number).
  • Notify inventory control of orders that deplete stock and/or other inventory issues.
  • Call on customers to generate part sales.
  • Follow-up on orders to ensure delivery by specified dates and work to expedite or trace missing or delayed shipments.
  • Help resolve any customer issues or concerns.
  • Perform any warehouse duties as required including making parts deliveries.
  • Other duties as assigned.
Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience
  • High school degree or equivalent
  • 3-5 years of experience in parts environment, with focus on customer service/support highly preferred
  • Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components).
  • Microsoft Office (Word, Excel, Outlook, and PowerPoint)
  • Driving is an essential function of this position and a current valid driver's license must be always maintained.
  • Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#LiftOne

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.