Seasonal Customer Experience Specialist

3 weeks ago


Nashville, United States The Peach Truck Full time

Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. This is a seasonal position and preparation for the season begins in early May and lasts into early September. Responsibilities: Set up of the stops, including setting up tables, tents, cones, and other equipment (may be in excess of 40lbs). Demonstrate a service culture that prioritizes the customer experience, modeling and delivering the “Peach Truck” service standard. Create a welcoming experience and exceed customer service expectations by focusing on decreasing wait time, friendly customer interaction, and service recovery. Be knowledgeable about our peaches and products, including how to properly condition a peach, and communicate your knowledge to the customer. Champion offerings, ensuring informed, educated, and promoted offerings for an enhanced shopping experience. Respond promptly to any negative customer experiences, de-escalating situations, and supporting the team in making things right for the customer, when necessary getting with customer service teams to solve the customers' problems. Qualifications: 18 years of age or older and eligibility to work in the United States in compliance with applicable employment laws is required. Valid driver’s license and reliable transportation to and from your work location. Previous retail experience preferred, but not required. Ability to lift safely 40+ pound boxes repeatedly throughout a shift. Ability to work outdoors in various climates. Welcoming and helpful attitude with a strong work ethic, that can adapt quickly to changing circumstances. Demonstrated ability to thrive in a fast-paced environment, showcasing flexibility, proactivity, resourcefulness, efficiency, and keen attention to detail while multitasking. Access to a personal smartphone, and adaptability to current technology needs. Ability to work independently without direct supervision at all times and follow instructions. Flexible work schedule, including weekends and holidays, with regular attendance necessary (Saturday availability is required). Dedicated to placing the customer experience as the utmost priority, with strong communication skills utilizing a positive and customer-focused language, and expertise in customer education, upselling, and cross-selling. Compensation: $17 - $19 hourly #J-18808-Ljbffr



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