Customer Service Representative

3 months ago

Tampa, United States KEPRO Full time

**Description**

****Customer Service Representative****

* Are you an experienced **Customer Service Representative** looking for a

* Do you value **customer service** and **helping your community**

* Are you **motivated**, **energetic**, and **excited**

If so, you might be our next new team member

**Who we need:**

A Customer Service Representative to provide all customer service support for the Review Team including but not limited to the following activities: Interacting with beneficiaries and providers via the helpline, creation, formatting and proofreading of letters as well as maintaining timeliness. This position requires a great deal of decision making in regard to more different types of complex appeals.

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

**People Focused. Mission Driven.**

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

**We do this through our people.**

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

**What youll do:**

* Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence.

* Communicate verbally and in writing with external customers to furnish and request review information.

* Foster effective working relationships between Kepro's internal and external customers.

* Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process.

* Answers the Beneficiary Helpline through the utilization of the hunt group and available light functions.

* Determines how to best assist caller either by a service offered by Kepro or by referring them to an external agency and properly enter referral into CMS system.

* All letters sent out in timely manner with correct components included and reviewed for grammatical and spacing errors.

* Get and validate notices and all components of medical records.

* Provide intake for all appeals received by Kepro.

* Proficient in customer service guidelines and standards.

* Utilize internal quality control tools to assess individual work and team processes.

**What youll need:**

**Qualifications**

* High school diploma or equivalent.

* Post high school business courses helpful.

* Medical terminology desired.

* Excellent verbal communication skills, courteous and patient demeanor, must be customer oriented and have the ability to maintain composure under potentially stressful situations.

* Good grammar, punctuation, spelling, hyphenation, and written communications skills.

* Customer focused, results oriented and capable of building and maintaining relationships with internal and external customers. Must be flexible and able to work as a team member and support team decisions.

* General knowledge of a PC based computer system desirable. Knowledge of various software packages with ability to learn additional software packages as needed.

* Must be able to multi-task and to prioritize assignments.

* Must have good organizational skills and be able to work independently.

**Experience**

* Two to three years clerical experience including word processing, various filing systems, and telephone customer service responsibilities.

* Prior work in a healthcare setting **or medical terminology** recommended. Previous data entry or other clerical experience is a plus.

**Thank You**

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in **Kepro** and invite you to apply to future openings that may be of interest. Best of luck in your search

~ The Kepro Talent Acquisition Team

**Mental and Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

Kepro offers challenging careers, excellent benefits and opportunities for advancement. For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. ***No Phone Calls Please.*** Visit our website at for more information on the Kepro Family of Companies.

**EOE AA M/F/Vet/Disability**

Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteraual

  • First Impression Specialist

    2 months ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes in Tampa, FL is looking to hire a full-time or part-time (D1) First Impression Specialist / Customer Service Representative to act as the first line of contact for our clients and provide an impeccable first impression. Are you service-oriented? Do you want to work for a highly respected and stable company?...

  • First Impression Specialist

    2 months ago

    Tampa, United States Home Service Heroes Full time

    Home Service Heroes in Tampa, FL is looking to hire a full-time or part-time (D1) First Impression Specialist / Customer Service Representative to act as the first line of contact for our clients and provide an impeccable first impression. Are you service-oriented? Do you want to work for a highly respected and stable company? Are you looking for a...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Infinity Managment Group Full time

    Are you looking for a rewarding challenge? We're seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless plans and...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Infinity Managment Group Full time $49,000 - $59,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Infinity Managment Group Full time $49,000 - $59,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...

  • Customer Service Representative

    3 days ago

    Tampa, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States SSM Services, inc Full time $40,000 - $55,000

    Job DescriptionJob Description​​​​​Our Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive  hands-on training to become a...

  • Customer Service Representative

    2 months ago

    Tampa, United States Ultimate Staffing Full time

    Our customer is a reputable insurance company and they are growing fast here in Tampa Bay! They are looking for Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 months ago

    Tampa, United States Wipro Full time

    The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries. Professionally handle incoming requests from customers and ensure that issues ar Customer Service Representative, Customer Service, Representative, Technology, Retail

  • Customer Service Representative

    2 days ago

    Tampa, Florida, United States Trivest Partners Full time

    **Job Title: Customer Service Representative****Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Trivest Partners. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to customer inquiries and...

  • Customer Service Representative

    2 days ago

    Tampa, Florida, United States Hciequity Full time

    **Job Summary**Hciequity is seeking a highly skilled and reliable Customer Service Representative to join our team in Tampa, Florida. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Assist in the operations of the Customer Service department,...

  • Customer Service Representative

    3 weeks ago

    Tampa, United States AmeriVet Partners Management, Inc. Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Tampa, FL time type Full time posted on Posted 2 Days Ago job requisition id JR100704 At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer,...

  • Customer Service Representative

    3 weeks ago

    Tampa, United States Jupiter Power Full time

    Description Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year. We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 9:00 AM-5:00 PM. The...

  • Customer Service Representative

    3 months ago

    Tampa, United States Spectrio Full time

    Customer Service Representative Fully Remote Description **Primary Objective:** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient,...

  • Customer Service Representative

    3 weeks ago

    Tampa, United States Quipt Home Medical, Corp Full time

    Position: Customer Service Representative Position Summary: As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone, or via the internet, to provide equipment and/or services. A Customer Service Representative is...

  • Customer Service Representative

    3 weeks ago

    Tampa, United States Emerald Logistics Inc Full time

    Emerald Logistix is a leading logistics company that specializes in providing comprehensive supply chain solutions to businesses across various industries. With a rich history of reliability and a commitment to excellence, we have become a trusted partner for companies seeking efficient and streamlined logistics operations. Job Title: Customer Service...

  • Customer Service Representative

    3 weeks ago

    Tampa, United States SWEETHEART ICE CREAM INC Full time

    Customer Service Representative at Sweetheart Ice Cream Are you ready to join an exceptional team and become an integral part of the Sweetheart Ice Cream family? We are currently seeking an outstanding candidate to fill the role of Customer Service Representative in our dynamic customer service department. Responsibilities: Maintaining a Positive...

  • Customer Service Representative

    2 days ago

    Tampa, Florida, United States TJX Companies Full time

    About TJX CompaniesTJX Companies is a leading off-price retailer of apparel and home fashions in the United States and internationally. Our mission is to provide our customers with a unique shopping experience, offering a wide range of products at prices significantly lower than traditional department stores.Job SummaryWe are seeking a highly motivated and...

  • Customer Service Representative

    3 months ago

    Tampa, United States Ada Business Solutions Full time

    As a Customer Service Representative, you'll be an integral part of our fast-paced environment, supporting on-site community fundraising initiatives and representing our clients with professionalism and impact. This is an entry-level role where your willingness to learn and commitment to success are key. We provide comprehensive training and ongoing support...

  • Customer Service Representative

    4 days ago

    Tampa, Florida, United States Adecco US, Inc. Full time

    **About the Role:**Adecco US, Inc. is seeking a highly skilled Customer Service Representative to join our team in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for providing top-notch customer service to clients, taking orders, and assisting with auto parts inquiries.**Key Responsibilities:**Take orders...