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Safety Services Representative I

1 month ago

Austin, United States Texas Mutual Full time
We're excited you're considering joining a great place to work

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position
At Texas Mutual, we spend our days creating a stronger, safer Texas. That means helping injured workers return to a productive life, empowering businesses to succeed, and giving back to our communities. As a Safety Services Representative I, you will play an important role by making outbound calls and answering inbound calls from customers to educate policyholders on safety-related resources.

Join our mission-driven company while enjoying a fulfilling career and a supportive work environment. In addition to meaningful work, Texas Mutual offers excellent benefits, community engagement opportunities, and the flexibility of a hybrid-flex work schedule.

Responsibilities & Qualifications

As a Safety Services Representative I, you will:
  • Answer inbound phone calls and emails from policyholders, agents, injured workers, and other internal and external stakeholders to resolve routine inquiries related to safety information and resources.
  • Use communication and critical thinking skills to identify and resolve issues by employing online systems to locate, review, and understand solutions that meet the customer's needs.
  • Explain, verbally and in writing, safety-related education to customers regarding accident prevention resources, such as how-to documents, FAQs, safety videos, webinars, and other online content.
  • Conduct policyholder outreach via outbound calls and emails to offer accident prevention services and schedule virtual survey consultations.
  • Enter and maintain timely data entry into company systems and electronic records to ensure accuracy and compliance within established time and quality standards.
  • Provide administrative support to safety services consultants by writing and sending routine correspondence to policyholders and internal stakeholders, via letters and email.
  • Receive customer feedback and identify and elevate areas for service improvement to management.
Required Qualifications:
  • A high school diploma or equivalent.
  • Up to two years of customer service, call center, safety & health, or insurance industry experience or equivalent education, training, or experience.
  • Excellent problem-solving, listening, communication, computer, and customer service skills.
Training and in-office expectations:
  • Training spans 12 weeks and we will help to ensure you are prepared and successful in your new career.
  • Training adheres to the flex-hybrid schedule and is comprised of on-site and virtual training, with at least two mandatory in-office days per month.
Flex-Hybrid Work Environment:

Texas Mutual's flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:
  • Annual performance bonus and merit-based pay increase
  • Lifestyle Savings Account ($1,000 per year)
  • Automatic 4% employer contribution to retirement plan
  • 401k plan with 100% employer match up to 6%
  • Student loan repayment matching in 401k plan
  • Three weeks' time off for vacation
  • Nine paid holidays and two personal days each year
  • Day one health, Rx, vision and dental insurance
  • Life and disability insurance
  • Flexible spending account
  • Pet insurance and pet Rx discounts
  • Free on-site gym, fitness classes, and health and wellness resources
  • Free identity theft protection
  • Free student loan repayment and refinancing consultation
  • Professional development and tuition reimbursement
  • Employee referral bonus
  • Free onsite snacks