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Client Specialist
2 months ago
As a Client Specialist, you will:
Provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approach.
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies.
May manage FA and Team’s social media presence (website, LinkedIn, Twitter, etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develop client lists, design material and seminar/meeting content, coordinate PowerPoint presentations, and follow through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiate and complete all transactions required to fully service client accounts i.e., paperwork, correspondence, client request fulfillment, and special projects as needed.
May enter security orders including stocks, bonds, fixed income, options, annuities, and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.
What makes this opportunity great:
Flexible work-life balance is promoted
Fast-paced environment that will enable you to grow as a professional
Team of associates passionate about achieving great results for clients and give back to the communities where we live and work
Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership
A strong, stable employee-owned firm recognized as a great place to work since 2004.
Baird provides significant technology training, plus extensive one-on-one training and support
What we look for:
2+ years of prior industry and/or administrative work experience.
Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird.
Focus on excellent client service.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms
Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
Detail-oriented with an emphasis on accuracy.
Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
Good analytical and critical problem-solving skills
Bachelor’s degree preferred, not required.
Compensation Information:
$27.48 - $36.51 per hour*
Bonus potential of up to 8.5% of annual compensation
*Compensation and bonus are commensurate with experience, licensing, performance, and/or firm profitability
Additional benefits include:
Medical/Dental/Vision
B/Well programs
Competitive bonding leave
HSA Contribution
FMLA
Employee Assistance Program
Ten paid holidays and competitive PTO package
Life and disability insurance
Retirement – 401k match and profit-sharing
Tuition Reimbursement
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