Sr. Customer Success Manager
4 months ago
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. Are you a customer-centric thinker with project management skills, have a keen eye for detail and a passion for doing right by the customer? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of marketing technology and Big Data? Consider joining our team You Will Assist our clients with day-to-day management and troubleshooting for some of our largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success. Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to: product, finance, technical services, data ethics, legal and privacy teams. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Monitor, analyze, and forecast a customer’s usage of our products. Assist with challenging client requests or issue escalations as needed. Your Team Will Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success. We love our customers and we want them to love us too. About You 5-8 years client focused experience (customer success and/or account management preferred). Experience working directly with Brands. Requires ability to gain advanced knowledge of technical product workflows. Works on problems of diverse scope with moderate complexity. Able to identify and execute improvements to processes, systems or workflows to enhance performance within the team. Ability to mentor other members of the team. Adtech and or martech experience supporting enterprise clients. Bonus Points Project Management experience. Benefits People: work with talented, collaborative, and friendly people who love what they do. In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck. Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave. Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. Savings: our 401K matching plan helps you plan ahead. RampRemote: a comprehensive program to assist you in setting up a home office that works for you. Location: Phoenix Metro Area, New York, San Francisco. The approximate annual base compensation range is $108,500 to $127,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. More About Us LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. #J-18808-Ljbffr
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Sr. Manager, Customer Success
2 months ago
San Jose, United States Smartsheet Full timeSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a Sr. Manager of Customer Success to help build...
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Sr. Customer Success Manager
3 weeks ago
San Jose, United States NextDeavor Full timeDescription Sr. Customer Success Manager 8+ Months W2 Contract San Jose, CA preferred, Remote possible Benefits You'll Love: NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a...
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Sr. Customer Success Manager
3 weeks ago
San Jose, United States Ursus Inc Full timeJOB TITLE: Sr. Customer Success Manager (LOA coverage) LOCATION: San Jose, CA - HYBRID (open to remote) PAY RANGE: $44-$54/hr DURATION: 8 months COMPANY: Our client a Fortune 500 Software Organization is seeking a Sr. Customer Success Manager to bring onto the team. The Challenge: Our client is reinventing how brands succeed by changing the world through...
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Sr. Customer Success Manager
2 weeks ago
San Jose, United States Ursus Inc Full timeJOB TITLE: Sr. Customer Success Manager (LOA coverage) LOCATION: San Jose, CA - HYBRID (open to remote) PAY RANGE: $44-$54/hr DURATION: 8 months COMPANY: Our client a Fortune 500 Software Organization is seeking a Sr. Customer Success Manager to bring onto the team. The Challenge: Our client is reinventing how brands succeed by changing the world through...
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Senior Customer Success Team Manager
3 months ago
San Francisco, United States Wrapbook Full timeAbout Us Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses,...
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Cybersecurity Customer Success Manager
4 months ago
San Francisco, United States Cyberhaven Full timeOur Mission Provide security teams with breakthrough visibility and control over all high-value enterprise data, transforming how organizations protect their data from IP theft and insider threats. About The Role This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Customer Experience functions at...
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Manager, Customer Success
2 months ago
San Jose, United States Smartsheet Full timeSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a proven leader to help build, operate, and scale...
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Customer Success Manager
6 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
1 month ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
2 hours ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
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Sr. Customer Success Manager
2 weeks ago
San Jose, United States Varite Full timePay rate range: $50-54/hr. Duties: The Challenge: Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to build scalable, useful personalized customer experiences. We are hiring a Senior Customer Success Manager to...
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Customer Success Manager
1 month ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Sr. Customer Success Manager:
3 weeks ago
San Jose, United States Akraya Full timePrimary Skills: Digital Marketing, Saas, Customer Success, Communication, Content Management Contract Type: W 2 Duration: 8 Months Location: 100% Remote Pay Range: $52 - $54 per hour on W 2 Job Summary: The Senior Customer Success Manager will play a Manager, Customer Experience, Customer Engagement, Staffing, Client Relations, Technology, IT
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Sr. Customer Success Manager:
3 weeks ago
San Jose, United States Akraya Full timePrimary Skills: Digital Marketing, SaaS, Customer Success, Communication, Content Management Contract Type: W2 Duration: 8 Months Location: 100% Remote Pay Range: $52 - $54 per hour on W2 Job Summary: The Senior Customer Success Manager will play a pivotal role in leading customer-facing engagements, focusing on fostering meaningful relationships to...
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Customer Success Manager:
4 weeks ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
1 month ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
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Customer Success Manager
2 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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Customer Success Manager
1 month ago
San Francisco, California, United States Workday Full timeAbout the TeamAt Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with...
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Customer Success Manager
2 months ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
1 month ago
San Francisco, California, United States WalkMe Full timeUnlock Customer Potential with WalkMeAt WalkMe, we're committed to empowering business leaders to achieve the promise of technology in today's digital world. As a Customer Success Manager, you'll be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, helping them maximize value from our Digital Adoption Platform.Your Key...
