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Customer Success Specialist
2 months ago
Are you a recent graduate with a passion for helping others? Join Gipper, a dynamic, VC-backed, remote-first tech startup. We empower organizations with our intuitive SaaS tools for content creation and social media management. Trusted by over 3,500 organizations, Gipper enables users to create and share professional content effortlessly, driving community engagement and communication.
Responsibilities:
Respond to customer inquiries via email, phone, and live chat.
Assist with product onboarding, feature explanations, and troubleshooting.
Gather feedback, address concerns, and identify improvement opportunities.
Collaborate with teams to resolve issues and escalate complex cases.
Maintain accurate records in the CRM system.
Create and update customer support documentation.
Participate in training to enhance product knowledge and service skills.
Monitor customer usage and engagement metrics.
Qualifications:
Bachelor’s degree in Business Administration, Communication, or related field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Eagerness to learn and adapt to new technologies
Previous customer service experience is a plus
Nice to Haves:
Experience using graphic design tools
Why Gipper?
At Gipper, diversity enriches our company and the communities we serve. We’re committed to creating an inclusive environment where all employees feel valued. We encourage candidates of all backgrounds to apply, even if you don’t meet every requirement. Your unique perspectives bring valuable insights, and we welcome you to join us in empowering sports organizations everywhere.
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