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Dispatcher Manager
1 month ago
DescriptionFederal Rent a Fence is hiring a Dispatcher in West Berlin, NJ.With over 30 years of experience, Federal Rent-A-Fence provides a wide range of temporary fence solutions. Our locations throughout the Midwest, South, and Eastern seaboard provide prompt response to all customer needs. We offer a variety of fence products with the capability to provide exactly what each unique job site requires. Job Responsibilities: Receive, prioritize, and coordinate installation and removal requests of fencing from customers. Provide accurate pricing, availability information, and address customer inquiries. Prepare and optimize daily work schedules for installation crews across 13 branch locations. Generate load charts to accurately allocate materials for daily truck schedules. Coordinate with installers, branch managers, and the yard team for timely delivery and pick-up of fencing units. Communicate information and instructions to drivers regarding schedules and route changes. Maintain accurate records of job orders, contracts, and customer information, ensuring proper storage in designated systems for seamless billing, removal, and renewal processes. Monitor inventory levels and ensure an adequate supply of fencing units. Handle urgent requests and provide quick solutions. Keep Dispatch Manager updated on issues and resolution of issues. Serve as the primary liaison and support resource for installers, branch managers, and customers. Analyze operational activities and report on routing and installation efficiency. Ensure compliance with safety regulations and guidelines when dispatching installation crews for installations & removals. Job Requirements: Previous experience in a dispatch, logistics, or installation role would be advantageous. Strong organizational, attention to detail, and time management skills to manage multiple tasks efficiently. Excellent communication skills, both written and verbal, for effective interaction with customers, installers, and branch managers. Ability to prioritize tasks, work well under pressure, and make effective decisions to handle urgent requests. Strong problem-solving skills to address customer inquiries, resolve issues, and optimize processes. Strong collaboration skills and a team-oriented mindset, fostering effective teamwork and cooperation to achieve common goals. Commitment to providing exceptional customer service, with a focus on understanding and meeting customer needs to ensure satisfaction. Approach tasks and interactions with a positive attitude and enthusiasm, contributing to a vibrant and motivated work environment.This position is located on-site in West Berlin, NJ. Candidates are expected to be able to be in person daily to effectively complete job requirements.For over 30 years, we have been the trusted choice for the construction and special events industries. Our diverse fence products ensure job site security and liability avoidance, while our commitment to superior customer service remains unwavering. Our goal at Federal Rent A Fence is to provide our customers a quick and efficient solution to their temporary fence needs. If you are interested in learning more about a career with Federal Rent A Fence as a Dispatcher, apply today
