Senior Customer Service Representative

1 month ago


Bethesda, United States Strategic Data Systems Full time

**Senior Customer Service Representative**

Bethesda, MD / IT Services / Full-time **Senior Customer Service Representative** Carderock Naval Surface Warfare Center, Bethesda, MD (20817) *Salary Negotiable - Full Time with Benefits* Start Date: June 2022 Your work will involve providing NMCI service delivery support for NSWC Carderock users. You will provide phone, computer, and printer support, modification, and inventory management.

+ Active DOD Secret Security Clearance

+ Five years of experience working with Microsoft Office 365 suite, Navy Marine Corps Intranet (NMCI) (or equivalent) systems, NMCI Navy Enterprise Tool (NET), and Seat Resource Management (SRM)), supporting the NMCI contract (or equivalent) including documenting and tracking seat order and delivery status, promulgating changes and information to users, validating services are delivered, customer support, financial reporting to divisional management, account creation, and oversight of the Move/Add/Change (MAC) process.

+ Shall have experience with Microsoft Office 365 suite

+ One of the following certifications: CySA+ Certificate, GSEC Certificate, GICSP Certificate, CompTIA Security+ CE Certificate, CND Certificate, or SSCP Certificate

+ Current Operating System (Microsoft) training



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