Customer Success Associate
2 months ago
We're seeking a positive, personable customer success representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started Self-motivated with a results-driven mindset
Responsibilities
•Visit new prospective customers visits to assess their specific cleaning and maintenance needs
•Develop and maintain relationships with clients to ensure satisfaction and retention
•Identify new business opportunities and engage in business development activities
•Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
•Respond to customer inquiries, product and service questions, and customer complaints
•Work closely with the sales lead to stay up-to-date on service and product knowledge
•Ensure customer account information is up-to-date
•Record customer interactions and follow up on their experience with our company
•Communicate frequent customer suggestions to the team to troubleshoot
Qualifications
•Problem-solving mindset with a proactive approach to identifying and addressing challenges.
•Strong knowledge of customer interface and interaction
•High school graduate, G.E.D. recipient, or equivalent
•Must possess exemplary interpersonal skills, communication skills, and active listening skills
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Customer Success Associate
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Customer Success Manager
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