Customer Success Manager

4 weeks ago

Miami, United States Vensure Employer Solutions Full time

Position Summary

As a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication and interpersonal skills will help you succeed as a Customer Account Manager.


Essential Duties and Responsibilities

  • Understand and align with customer goals and challenges.
  • Enhance customer Gross Merchandise Volume (GMV) and ensure they channel all purchases.
  • Foster robust relationships across diverse organizational levels.
  • Spearhead success planning and Executive Business Reviews.
  • Educate users on maximizing offerings.
  • Analyze customer expenditure, savings, and platform engagement.
  • Monitor product adoption metrics, anticipating challenges and opportunities.
  • Actively gather and relay customer feedback to internal teams.
  • Collaborate cross-functionally to enhance the customer journey.
  • Innovate and implement process improvements for team efficiency and service quality


Knowledge, Skills, and Abilities

  • Demonstrated capability in nurturing customer relationships and managing service lifecycles.
  • Proven experience in guiding customers to maximize product utility.
  • Aptitude for data analysis and deriving actionable insights.
  • Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
  • Exceptional communication skills.
  • Experience in engaging with senior executives.
  • Ability to thrive in a dynamic environment.
  • Background in hotel operations, preferably in Food & Beverage.
  • Spanish proficiency. Preferred.
  • Previous stint in a start-up atmosphere. Preferred.
  • Familiarity with Zendesk and Customer Success platforms.


Education & Experience

  • Bachelor's Degree or equivalent experience.
  • 3 - 4 years in a Customer Success or Customer Onboarding role

  • Customer Success Manager

    4 weeks ago

    Miami, United States Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Success Manager

    3 weeks ago

    Miami, United States Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Success Manager

    4 weeks ago

    Miami, United States Vensure Employer Solutions Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    1 week ago

    miami, United States Vensure Employer Solutions Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    4 weeks ago

    Miami, United States HireFinder Full time $1 - $2

    Job DescriptionJob DescriptionPosition SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing...

  • Customer Success Manager

    1 week ago

    miami, United States HirefinderRPO Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...

  • Customer Success Manager

    1 week ago

    Miami, United States HirefinderRPO Full time

    Position SummaryAs a Customer Success Manager, you'll be the beacon guiding hotel clients through theirtransition from traditional methods to their innovative digital platform. You will be responsible forestablishing a strong relationship with new prospects as well as maintaining a strong relationshipwith existing accounts. Your effective communication and...

  • Customer Success Manager

    3 weeks ago

    Miami, United States goTRG Full time

    Position: Customer Success ManagerAre you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time?Our mission at goTRG is to solve problem of returns by...

  • Customer Success Manager

    3 weeks ago

    Miami, United States goTRG Full time

    Position: Customer Success ManagerAre you performance-driven and want to make a tangible impact? Are you looking for professional growth opportunities and a chance to build a career? Are you a problem solver who loves a good challenge? Do you want to change the world one retail return at a time?Our mission at goTRG is to solve problem of returns by...

  • Customer Success Manager

    1 week ago

    Miami, United States SSM Services, inc Full time $45,000 - $60,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    3 weeks ago

    Miami, United States SSM Services, inc Full time $45,000 - $53,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    2 weeks ago

    Miami, United States SSM Services, inc Full time $45,000 - $53,000

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    4 days ago

    Miami, United States SSM Services, inc Full time

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    2 weeks ago

    Miami, United States Rebirth Consulting Group Full time $53,000 - $60,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...

  • Customer Success Manager

    4 weeks ago

    Miami Gardens, United States SSM Services, inc Full time

    Job DescriptionJob DescriptionCalling all energetic and ambitious self-starters,  it's time for you to join our unstoppable Customer Success Manager team!We specialize in high-quality products and delivering superior customer experience. Our mission is to provide brands with the opportunity to connect directly with their target market and capture their...

  • Customer Success Manager

    4 weeks ago

    Miami, United States Vensure Employer Services Full time

    Position Summary As a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Manager

    3 weeks ago

    Miami, United States Vensure Employer Solutions Full time

    Position Summary As a Customer Success Manager, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective...

  • Customer Success Manager

    1 month ago

    Miami Beach, United States Rebirth Consulting Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...

  • Customer Success Manager

    1 week ago

    Miami, United States Bogegroup Full time

    ABOUT BOGEGROUP At BogeGroup, we seek individuals who are eager to learn and are deeply committed to continuous self-improvement. We value those who focus on enhancing their skills 365 days a year to create a positive impact on people's lives while achieving their own goals. As a Client Success Manager, you are directly responsible for impacting lives...

  • Customer Success Manager

    3 weeks ago

    Miami Springs, United States Rebirth Consulting Group Full time $53,000 - $60,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...