Customer Service Specialist 2
4 weeks ago
Job Type
Full-time
Description
Lyons Magnus leads the food industry with creativity and innovation, crafting top-quality products across all manufacturing phases, from raw materials to marketing. With over 2,000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally.
At Lyons, our diverse and talented staff is the heart of our organization. We foster a thriving work environment where employees are engaged in shaping both the company's and their own future.
We seek a highly motivated Customer Service Specialist II to join our customer operations team. The candidate should have extensive experience, a service mindset, and thrive in a fast-paced, collaborative environment. This role involves co-leading account management in manufacturing with broadline distribution experience, partnering with Sales Account Executives to support sales objectives, and providing top-tier service to customers. The ideal candidate will contribute to the company's long-term vision for success.
Location: Lyons Magnus East - Walton, Ky
Schedule: Monday - Friday
Hours: 8:00 am - 5:00 pm
Core Responsibilities:
- Create superior customer service experiences at all points of the business cycle: product inquiry, pricing requests, order entry, order fulfillment, problem resolution.
- Understand the customers' needs and communicate those needs effectively across multiple levels of the organization.
- Interact with sales team, providing support to company sales personnel, distributors, and manufacturing representatives.
- Oversee and provide personal attention to high-value accounts.
- Prioritize work independently and complete tasks with minimal supervision while also able to collaborate with other team members.
- Process orders accurately in a fast-paced environment.
- Understands freight methods.
- Interact daily with customers and colleagues via phone and email.
- Ability to navigate ERP and CRM systems.
- Primary point of contact to provide first class customer service to our customers.
- Enter orders, manage, or escalate any concerns, and ensure that appropriate changes were made to resolve issues.
- Problem Solver - Use creativity to design or explore options to deliver excellent customer support in an orderly, efficient, and timely manner.
- Collect prompt and accurate customer feedback to resolve issues in a timely, professional manner.
- Work with price lists and/or other department heads to determine charges for products requested.
- Resolve any billing issues by processing product returns and credits and working with Finance department where necessary.
- Partner with sales, marketing, commercialization, regulatory, supply chain, quality, business analytics and operations teams to ensure meeting and exceeding customers' service expectations.
- Daily/weekly evaluations of production at multiple manufacturing facilities to support high levels of communication to customers, sales leads and multiple divisions within Lyons.
- Inventory/Production reporting to customers and sales leads.
- Support sales and business development initiatives to support the customer's needs.
- Issues credits, sends order acknowledgments, and composes emails to customers and potential customers.
- Communicates with all individuals whose involvement impacts customer communications.
- Track shipment status of customer orders.
Knowledge, Skills, and Abilities:
- Customer focus mentality to deliver excellent and consistent service.
- Independent decision-maker but successfully works as part of a team.
- Ability to work successfully with cross-functional team members to build trust and respect amongst peer groups and recognizes the importance of solid relationships to influence others to get things done in a timely fashion.
- Professional written and verbal communication with the ability to communicate clearly and concisely, both orally, in writing, via virtual platforms (i.e., Zoom and Microsoft Teams), and in person. Consistently uses communication skills to influence outcomes.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude.
- Experience working with logistics teams.
- Customer service experience in manufacturing background preferred.
- Excellent time management - can balance multiple priorities and meet deadlines.
- Proficient in computer applications, including Microsoft Office and CRM platforms, preferably with Microsoft Dynamics AX and Salesforce.
- Confident presenting updates to leadership and cross-functional teams.
- Ability to travel occasionally to various Lyons manufacturing plants and customer meetings.
- Bachelor's degree in Business Administration, Project Management, Operations, or related field.
- 3+ years of Experience in Customer Service
- 2+ years of managerial experience (preferred)
- 3+ years of Experience in Foodservice distribution (preferred)
To learn more about Lyons Magnus, LLC its products and core values, visit www.lyonsmagnus.com or follow us on Instagram or LinkedIn
Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
*This organization participates in E-Verify.
-
Service Operations Specialist 2
1 week ago
Walton, Kentucky, United States Lyons Magnus Full timeAbout Lyons Magnus:Lyons Magnus is a leader in the food sector, recognized for its creativity and innovation in developing high-quality products throughout all stages of production, from sourcing raw materials to effective marketing strategies.Role Overview:As a Customer Service Specialist 2, you will play a vital role in ensuring customer satisfaction and...
-
Client Relations Associate 2
1 week ago
Walton, Kentucky, United States Lyons Magnus Full timeAbout Lyons Magnus:Lyons Magnus is a leader in the food sector, renowned for its innovative approach and creativity in developing premium products throughout all stages of production, from sourcing raw materials to effective marketing strategies.Role Overview:As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction and...
-
Customer Service Ambassador
4 days ago
Walton, Kentucky, United States Dayton Freight Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dayton Freight. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Assist customers with...
-
Customer Service Associate
6 days ago
Walton, Kentucky, United States Dayton Freight Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.Key Responsibilities:Assist...
-
Customer Service Associate
6 days ago
Walton, Kentucky, United States Dayton Freight Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.Key Responsibilities:Assist...
-
Customer Service Representative
4 days ago
Walton, Kentucky, United States Domino's Pizza Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Domino's Pizza.Key Responsibilities:Deliver exceptional customer experiences in a fast-paced environmentCollaborate with colleagues to achieve sales goals and drive business growthMaintain a positive and welcoming atmosphere...
-
Customer Service Associate
6 days ago
Walton, Kentucky, United States Dayton Freight Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.Key Responsibilities:Assist...
-
Customer Service Associate
4 days ago
Walton, Kentucky, United States Pilot Company Full timeJob Title: Customer Service AssociateJoin our team at Pilot Company as a Customer Service Associate, where your role will be essential in delivering prompt, courteous, and tidy service to our patrons. If you are passionate about providing outstanding customer care and thrive in a lively atmosphere, this position is an excellent fit for you.Job...
-
Receptionist/Customer Service Representative
3 weeks ago
Walton, United States Gross Insurance Full time $31,200 - $37,440Job DescriptionJob DescriptionJoin Gross Insurance as our Receptionist/Customer Service Representative in Walton, Kentucky. We are dedicated to providing top-tier service and creating a welcoming environment for our customers. Our office is a place where each employee is valued and celebrated for their contributions, fostering a positive and inviting...
-
Orthopedic Customer Support Specialist
1 week ago
Fort Walton Beach, Florida, United States Orthopaedic Associates Full timeOrthopedic Customer Support SpecialistAs a vital member of our orthopedic practice, the Orthopedic Customer Support Specialist will be instrumental in providing exceptional service to our patients. Your primary duties will encompass managing incoming calls, scheduling patient appointments, and facilitating various administrative tasks within the clinic.Key...
-
Customer Service Representative
4 weeks ago
Walton, United States Dayton Freight Full timeOverview: **This is a Part-Time Position. Monday - Friday | 4:00 PM - 9:30 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for...
-
Customer Service Representative
3 months ago
Walton, United States Dayton Freight Full timeOverview: Shift Available: Monday - Friday | 1 PM - 9:30 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for assisting Dayton...
-
Customer Service Representative
3 months ago
Walton, United States Dayton Freight Full timeOverview: Shift Available: Monday - Friday | 9:30 AM - 6:00 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities: Customer Service Representatives are responsible for assisting Dayton...
-
Customer Service Representative
2 months ago
Fort Walton Beach, United States HomeTeam Pest Defense Full timeOverview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next...
-
Paint Specialist
3 months ago
Walton, United States Fisher Auto Parts Full timeJOB DESCRIPTION POSITION: Paint Specialist DEPARTMENT: Operations FLSA: Non-Exempt KEY RESPONSIBILITIES: Color match, maintain awareness of promotions and...
-
Customer Service Cashier
4 days ago
Fort Walton Beach, Florida, United States Custom Personnel Full timePosition OverviewCustom Personnel is currently in search of dedicated cashiers to join our team at upscale liquor retail establishments. We are looking for individuals who maintain a professional appearance and adhere to high grooming standards.Key Responsibilities:Provide exceptional customer service to enhance the shopping experience.Demonstrate knowledge...
-
Maintenance Scheduling Specialist
1 week ago
Walton, Indiana, United States Koch Industries Full timePosition OverviewThe role of the Maintenance Scheduling Specialist is critical in ensuring that maintenance tasks are organized and executed efficiently. This position focuses on the proactive planning of maintenance activities to enhance operational reliability.Key ResponsibilitiesProactive Planning: Develop and implement maintenance plans that are...
-
Customer Service Representative
3 weeks ago
Fort Walton Beach, United States CEFCO Full timeCustomer Service Representative - Store #410 Fort Walton Beach, FL, USA Req #311 Monday, July 22, 2024 CEFCO Convenience Stores is hiring both part-time and full-time Customer Service Representatives! CEFCO VISION STATEMENT: "To be a consumer-driven convenience retailer with engaged employees, who sells great food and provides great service in an...
-
Pharmacy Customer Service Associate
3 weeks ago
Fort Walton Beach, United States Walgreens Full timeJob Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...
-
Service Advisor
2 hours ago
Walton, United States Newman Tractor LLC Full timeJob DescriptionJob DescriptionDescription:The Service Advisor acts as the primary liaison between the service department and customers. This role is crucial for ensuring customer satisfaction by providing timely, accurate, and professional service. The Service Advisor is responsible for managing service requests, processing warranty claims, coordinating...
