Patient Service Representative
3 weeks ago
Full timeShift:
Day Shift
Description:
Position Summary: Registers patients for Surgical Services per policies and procedures. Collects payments per established policies and procedures.
Essential Functions and Responsibilities:
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Chelsea/Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Maintains knowledge to perform the duties of the job. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Demonstrates self-directed learning.
Behaves in accordance with the Mission, Vision and Values of Trinity Health System.
Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice. Demonstrates unit/area competencies.
Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.
Practices effective communication in all interactions (patient, visitor, co-worker, etc.)
Promotes a positive work environment by demonstrating teamwork.
Follows established registration process for Surgical Services.
Follows collection of co-pays and deductibles and payments due per established procedures.
Creates a positive and friendly environment.
Required Education, Experience and Certification/Licensure
1) Minimum high school diploma required.
Required Skills and Abilities
1) Previous registration experience and computer knowledge required.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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