Avaya Voice L2 Support

1 week ago

Cary, United States eTeam Full time
Job Description
  • 3-5+ years of experience in Voice Technologies, especially in Avaya Voice .
  • Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x.
  • Hands-on experience on Avaya CPOD solution.
  • Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.
  • Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.
  • Must be able to add stations, Trunk groups, Route pattern and ARS/AAR table.
  • Good understanding of AAM Voicemail services & user provisioning.
  • Good understanding of VoIP, H.323 and SIP services.
  • Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards
  • Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Avaya IP telephony Network Infrastructure.
  • Good understanding of ACD call flows and Vectoring knowledge with wallboard integrations.
  • Good understanding of Avaya CMS Architecture and integration with Avaya CM
  • Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports
  • Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs
  • Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc
  • Experience in providing logs to Avaya support team and resolve critical issues in timely manner
  • Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls
  • Provide assistance to WebEx conferencing solution
  • Hands on experience User Facing Features support and daily operation health check and monitoring

  • Avaya Developer

    4 days ago

    Cary, United States Tata Consultancy Services Full time

    •Minimum 7 years of experience in contact center related technologiesand expertise in Avaya; Migration from Avaya to Genesys •Experience in working on different contact center technology areas like o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o integration with 3rd party solutions and CRM's...

  • Avaya - IVR Developer

    1 week ago

    Cary, United States Diverse Lynx Full time

    Job Title: Avaya Aura Developer Location: Cary NC (Onsite) Permanent Full Time Mode of interview: Video Call Note :: Require candidate to join onsite from day 1 Roles & Responsibilities: 5+ Years of Industry Experience working with Contact Center Technology Requires skill and creativity, collaboration, technical investigation, and customer communication....

  • L2 Support Engineer

    Found in: beBee jobs US - 4 days ago

    Cary, North Carolina, United States Allied Telesis Full time

    The L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...

  • Desktop Support Specialist

    4 days ago

    Cary, United States CareerBuilder Full time

    Job Description As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and...

  • ARORA Ambassador

    Found in: beBee jobs US - 2 weeks ago

    Cary, North Carolina, United States Life Time Full time

    .Position SummaryThe ARORA Ambassador is the mayor of the ARORA community (active older adults 55+), ensuring members feel they belong by facilitating connections to other members and relevant activities to meet their health & wellness goals. This role ensures the right activities for the local ARORA community, meeting BEST standards, and acts as the voice...

  • Manager, Outside Sales

    Found in: beBee jobs US - 2 weeks ago

    Cary, North Carolina, United States Spectrum Full time

    "Average target compensation of $120K + uncapped incentives"JOB SUMMARYThis position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new...

  • Assistant Maintenance Manager

    Found in: Lensa US P 2 C2 - 1 week ago

    Cary, United States BH Management Services, LLC Full time

    Job Details Level Experienced Job Location The Gregory North - Cary, NC Position Type Full Time 30-40 hours per week   Salary Range $24.00 - $26.00 Hourly Job Shift Day - including weekend and oncall Assistant Maintenance Manager At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our...

  • Aerial Construction Technician

    Found in: beBee jobs US - 2 weeks ago

    Cary, North Carolina, United States Spectrum Full time

    100% Travel RequiredUnder moderate supervision, build, repair and maintain HFC (hybrid fiber coax) plant and FTTH plant (Fiber to the Home) Work on a crew to construct outside plant Aerial/UG network infrastructureActively and consistently support all efforts to simplify and enhance the customer experiencePerform complex installations of cable in underground...

  • Vice President, Sales

    Found in: Resume Library US A2 - 1 week ago

    Cary, North Carolina, United States Cornerstone Building Brands Full time

    Job Description The Vice President of National Builder Accounts is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important. This position is responsible for developing strategies that combine customer-driven long-term thinking with...

  • Manager, Technical Services

    Found in: Resume Library US A2 - 2 weeks ago

    Cary, North Carolina, United States Pure Storage Full time

    Company Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?  The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...

  • Vice President, Sales

    Found in: Resume Library US A2 - 1 week ago

    Cary, North Carolina, United States Cornerstone Building Brands Full time

    Job Description The Vice President of Sales is accountable for leading the execution of the Cornerstone Building Brands lumberyard and builder direct channels to optimize and deliver profitable growth. This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue and EBITDA goals. It will lead...

  • Account Executive

    Found in: Resume Library US A2 - 1 week ago

    Cary, North Carolina, United States Pure Storage Full time

    Company Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?  The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...