Manager, Technical Services

Found in: Resume Library US A2 - 2 weeks ago


Cary North Carolina, United States Pure Storage Full time
Company Overview:
BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. . 

Pure is blazing trails and setting records:

For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 

Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press across these dimensions

And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:
 

SHOULD YOU ACCEPT THIS CHALLENGE

 

Pure Storage Support is growing and going virtual on the East Coast This is an exciting time for Pure as a company and we hope that you want to be a part of that excitement too

 

Let’s start by telling you a little bit about Pure Storage Technical Services. We have Support centers in North America, Europe and Asia.. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.

 

We are looking to hire a Manager, Technical Services to join our 24x7 support team in Raleigh, North Carolina.

 

Experience developing strong teams and individuals through recruiting, performance management and team professional development

Performance history in identifying and solutioning for process improvements and a vision for scalability improvements

Track record in successful cross-functional collaboration with other internal business units and stakeholders

Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources

Thought leadership, innovative mindset and ability to operate with minimal supervision

Ability to be flexible with shifts with advance notice

Ability to participate in on-call\after hours support rotation

Participate in or contribute to projects as assigned

Responsibilities:
INSERT JOB RESPONSIBILITIES

Qualifications:
 

WHAT YOU NEED TO BRING TO THIS ROLE

5+ years of experience in customer-facing, technical services related work. 

3+ years of experience in direct leadership as a people manager

Must be willing to work the following shift: Mon - Fri from 8:00 am - 5:00 pm EST

Track record in developing strong teams through recruiting, performance management and team professional development.

Experience in the foundations of troubleshooting complex technical problems.

Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)

Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus 

Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus)

Strong Project Management skills

Good communications and organizational skills

#LI-REMOTE #LI-HYBRID #LI-ONSITE

Pay Range:
USD $(phone number removed) - USD $(phone number removed) /Yr.

Pay Transparency Statement:
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY:
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.


  • Technical Field Service Manager

    Found in: Resume Library US A2 - 6 days ago


    Raleigh, North Carolina, United States Clean Earth Full time

    Job Description Supervise a team of lab pack chemists, drivers, technicians, and office staff providing field services to customers in the retail, healthcare, industrial, pharmaceutical, and other businesses. Responsible for safe and accurate completion of day-to-day activities according to regulatory and safety compliance measures and operates in a...


  • Cary, United States FST Technical Services Full time

    Job DescriptionJob DescriptionFST Technical Services Commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing,...


  • Cary, United States eTeam Full time

    Strong Technical lead / Delivery Manager profile for delivering broad cross-organizational projects end-to-end. Responsibilities includes 1. Ownership of a program encompassing one or more products, 2. Driving project schedules from design to release, and managing the program launch. 3. You will be making appropriate trade-offs to optimize for quality and...

  • Sterility Technical Services

    Found in: Resume Library US A2 - 1 week ago


    Durham, North Carolina, United States Wealth Recruitment, LLC Full time

    A key attribute of this position includes assessment of existing strategies to identify areas for continuous improvement and development of new strategies for sterility assurance programs, including Contamination Control Strategy, Aseptic Process Simulation, Filter Validation, Container Closure Validation, Leaks and Glove Management, Environmental...

  • Technical Implementation Specialist – Service Delivery

    Found in: Resume Library US A2 - 1 week ago


    Charlotte, North Carolina, United States Brightspeed Full time

    Job Description Brightspeed has an exciting opportunity for a Technical Implementation Specialist – Service Delivery to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience. As the Technical Implementation Specialist – Service Delivery, you will be critical to...

  • Technical Lead

    Found in: Resume Library US A2 - 1 week ago


    Cary, North Carolina, United States Two95 International Inc. Full time

    Technical Lead (.Net) – Cary, NC Title – Technical Lead (.Net) Position – contract (6 + Months) Location – Cary, NC Rate- $Open(Best Possible) Essential Skills : NET, C#, Oracle PL/SQL Senior Engineer (.Net) – Cary, NC Title – Senior Engineer (.Net) Position – contract (6 + Months) Location...

  • Technical Manager

    7 days ago


    Cary, United States eTeam Full time

    Comprehensive knowledge and demonstrated application of project management tools and methodologies. Experience in project or program management, including planning, tracking and delivery, Manages risk by using best risk management practices Possess an understanding of scope definition, process and solution mapping; process structures and components; and...


  • Cary, United States FST Technical Services Full time

    Job DescriptionJob DescriptionWe are experiencing an exciting period of growth and are continuing to be a trailblazer in the industry while holding true to our core values: innovation, safety, service, accountability, fellowship and expertise. Our success is a direct reflection of the talent and dedication of our extraordinary team. We are looking for...

  • IT Service Management Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position enhances the operational reliability, functionality, and efficiency of assigned programs or processes within Information Technology (IT). Facilitates the development and maturity of IT service abilities by driving continuous positive change. Serves as a technical resource as needed and monitors compliance with all applicable IT or...

  • Proposal Manager

    Found in: Resume Library US A2 - 1 week ago


    Cary, North Carolina, United States NV5 Full time

    Overview: NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5...

  • Technical Project Management Office Manager

    Found in: Resume Library US A2 - 1 week ago


    Apex, North Carolina, United States Capabilix Full time

    Description: Job Summary As Manager, Technical Project Management, you'll lead the project management office for a global business unit. You'll have significant influence and broad impact on the organization. You'll drive the strategic direction, planning, and performance of the project management office. You'll define project management processes and...


  • Cary, United States CareerBuilder Full time

    Responsibilities: 1. Coordinate and manage the transition of 88 POS vendors to a new API endpoint. 2. Develop and maintain detailed project plans, including objectives, timelines, and resource allocation. 3. Communicate effectively with multiple stakeholders, including vendors, internal teams, and leadership, through both verbal and written means. 4. Perform...

  • Assistant Produce Manager FT

    Found in: Resume Library US A2 - 7 days ago


    Cary, North Carolina, United States Lowes Foods Full time

    Overview: To gain the skills, knowledge, and expertise to be considered a successful Produce Department Manager. To supervise and insure that Lowes Foods guest service, merchandising programs, and departmental operation is maintained in the produce department. Assume the duties of the Department Manager in their absence. Responsibilities: 1. Insure guests...

  • Technical Lead- Master Data Management

    Found in: Resume Library US A2 - 1 week ago


    Hickory, North Carolina, United States Alex Lee Full time

    Overview: Data is at the center of all of Alex Lee’s wholesale and retail grocery business operations and business insights.  The Master Data Management Technical Lead is responsible for ensuring technical implementation and maintenance of the MDM enterprise solution. This is a Technical Product Owner role who works in collaboration with business partners...

  • Chicken Kitchen Manager

    Found in: Resume Library US A2 - 1 week ago


    Cary, North Carolina, United States Lowes Foods Full time

    Overview: To grow community by supervising and ensuring all Chicken Kitchen hosts provide personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience while maintaining operations standards. Responsibilities: 1. Ensure our guests receive polite, friendly service from all chicken kitchen staff. 2. To...

  • Technical Site Manager

    Found in: Resume Library US A2 - 1 week ago


    Lewiston Woodville, North Carolina, United States Knowhirematch Full time

    Responsibilities:  The Complex Technical Site Manager is responsible for developing, implementing, and analyzing working methodologies to improve factory efficiency and reliability, increasing asset utilization, and reducing cost. The Complex Technical Site Manager will sustain a culture of loss control and prevention with a dedicated continuous...

  • Assistant Grocery Manager FT 3pm-mignight

    Found in: Resume Library US A2 - 1 week ago


    Cary, North Carolina, United States Lowes Foods Full time

    Overview: To gain the skills, knowledge, and expertise to be considered a successful Grocery Manager. To supervise and ensure that Lowes Foods guest service, merchandising programs, and departmental operations are maintained in the grocery department to achieve maximum sales. Assume the duties of the Department Manager in their absence. Responsibilities: 1....

  • Product Manager, Wholesale

    Found in: Resume Library US A2 - 7 days ago


    Charlotte, North Carolina, United States Brightspeed Full time

    Job Description The Product Manager, Wholesale & Managed Services is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products for Mass Markets, Enterprise and Wholesale customers. In this role, you will report directly to the Director, Product Innovation. You will have a proven...

  • Product Manager, Data

    Found in: Resume Library US A2 - 2 weeks ago


    Charlotte, North Carolina, United States Brightspeed Full time

    Job Description The Product Manager, Data & Managed Services is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products for Mass Markets, Enterprise and Wholesale customers. In this role, you will report directly to the Director, Product Innovation. You must have a proven track...

  • Dietary Manager

    Found in: Resume Library US A2 - 1 week ago


    Cary, North Carolina, United States Victorian Senior Care Full time

    Overview: This position must provide management for the Dietary Department. The Dietary Manager will direct and assist the preparation and serving of regular meals and therapeutic diets, order food and supplies and maintain area and equipment in sanitary conditions. The Dietary Manager will hire, train, schedule and supervise dietary staff....