Avaya - IVR Developer

2 weeks ago

Cary, United States Diverse Lynx Full time
Job Title: Avaya Aura Developer
Location: Cary NC (Onsite)
Permanent Full Time
Mode of interview: Video Call
Note :: Require candidate to join onsite from day 1
Roles & Responsibilities:
  • 5+ Years of Industry Experience working with Contact Center Technology
  • Requires skill and creativity, collaboration, technical investigation, and customer communication.
  • Expert knowledge in IVR development and configurations using Orchestration Designer
  • Avaya Experience Portal and Call-back assist configurations
  • Experience in IVR Reporting, CTI integrations, and Telephony Integration.
  • Ability to design call-flows from requirement documentation and workshops
  • Hands on experience with Java and JavaScript language
  • Good knowledge in Avaya Contact center products such as Avaya Elite, Elite Multichannel, AACC etc..
  • Good Knowledge with Avaya Contact Center and 3rd Party CRM integration such as Salesforce, Pega etc..
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Experience in VXML, CXML, SSML, XML, JAVA, JSON and SVN repositories.
  • Integration with the various back-end data systems, servers and adjuncts such as Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic, etc.)
  • Database via SQL, JDBC/ADO.NET (MS SQL Server/ Oracle / Informix)
  • Avaya ASDC with Orchestration Designer certification will add advantage
  • Knowledge in CICD tools and DevOps
  • Knowledge in Cloud Contact Centers and Cloud IVR
  • Knowledge in AppDynamics, Splunk, Jira & ServiceNow


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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