Desktop Support Specialist
3 weeks ago
Job Description
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
Provide Hand and Feet support for network data and voice devices
#J-18808-Ljbffr
-
Desktop Support Technician
5 days ago
Cary, United States Chromalox Full timeJob Description Our sister-company, Durex Industries, also part of Spirax Group, is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions. Markets include but aren't limited to Aerospace. Food Service, Life Sciences,...
-
Desktop Support Engineer
7 days ago
Cary, United States eTeam Full timeProviding technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support Tenacious logging of tickets and timely resolution of first-line issues, or...
-
Desktop Support/Field Services Tech
1 week ago
Cary, North Carolina, United States Cognizant Technology Solutions Full timeCognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NCBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock...
-
Desktop Support/Field Services Tech
1 week ago
Cary, United States Cognizant Technology Solutions Full timeCognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NC Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental...
-
Deskside Support Technician
56 minutes ago
Cary, United States eTeam Full timeResponsibilities and Qualifications On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix* Ensuring all Incidents/Requests are met within the agreed service targets. Proactively monitors pending tickets and...
-
Desk Side Support
1 month ago
Cary, United States eTeam Inc Full timeJob Title: Desk Side Support (Level 1) Location: Cary, NC Job Description: Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices....
-
Analyst
7 days ago
Cary, United States eTeam Full timeJob Description : (1.) To maintain high login Efficiency (Availability) for customers. (2.) To provide level 1 remote desktop support to resolve tickets provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (3.) To update worklogs and follow shift or escalation...
-
Customer Support
6 days ago
Cary, United States Viably Full timeJob DescriptionJob DescriptionAt Viably, we are focused on building an all-in-one financial management solution for eCommerce sellers, including digital banking services, funding for working capital, and tools to help them scale their business. Our mission is simple: help ecommerce entrepreneurs grow their businesses. We are dedicated to the success of our...
-
VoIP Support
5 days ago
Cary, United States QuestBlue Systems, Inc Full timeJob DescriptionJob DescriptionJob descriptionTelecommunication provider is seeking a VoIP Telecom Specialist for our technical support department. This role requires a strong technical background and advanced knowledge of VoIP networking systems, excellent communication skills, a passion for delivering exceptional customer service by solving their...
-
L3 Mac Systems Engineer
3 weeks ago
Cary, United States eTeam Full timeResponsibility: Engineer, design and deploy solutions in support of development efforts. Provide technical leadership in primary areas of competence and provide technical project leadership support. Develop increasing expertise in key technologies, focusing on three-tiered, web- based solutions. Maintain experience and expertise in problem definition,...
-
Lead Asset Management Specialist
1 day ago
Cary, United States eTeam Full timeJob Description: The team leader will form part of the management team to oversee the end-to-end Stock Management/Logistics Operations activities and act as a liaison point with the client, Partner Logistics Team. This position will focus on Overseeing the operation including the day to managing the Stock and Logistics Operation, staff management, and...
-
Service Desk Level 2
13 hours ago
Cary, United States eTeam Full timeEssential Duties and Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or chat Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving...
-
Service Desk Level 2
1 day ago
Cary, United States eTeam Full timeEssential Duties and Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or chat Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving...
-
Property Management Repair Specialist
2 weeks ago
Cary, United States Schambs Property Management Group, Inc. Full timeJob DescriptionJob DescriptionMay, 2024 Schambs Property Management Group, Inc., a locally owned and rapidly-growing residential property management firm based in Cary, NC, seeks to employ a full-time Repair Specialist. The Repair Specialist, under the direction of the Senior Repair Specialist, will be responsible for ensuring that repair requests are...
-
Project Manager
1 day ago
Cary, United States F2OnSite Full timeJob DescriptionJob Description Onsite Project Manager-Application Owner Responsibilities: Review upcoming business change requests with multiple businesses. Document details of IT changes that will be occurring for the product. Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business. Organize changes in...
-
Senior Software Support Specialist
9 hours ago
Cary, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionThe candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense.The primary purpose of this position in the Enforcement Section, within the DMV Systems Unit, is to provide software...
-
L2 Support Engineer
3 days ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers. Essential Duties and...
-
L2 Support Engineer
2 weeks ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...
-
L2 Support Engineer
2 days ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers. Essential Duties and...
-
L2 Support Engineer
2 weeks ago
Cary, United States Allied Telesis Full timeThe L2 Technical Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Technical Support Engineer mentors other L2 Technical Support Engineers and L1 Technical Support Engineers.Essential Duties and...