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HVAC Customer Service Representative

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Chantilly, United States Service Logic Full time

Commercial Express HVAC in Chantilly, VA is seeking a full-time

Front Desk Customer Service Representative with exceptional customer service.

We are looking for problem solvers, creative and outgoing people who can “own” the customer experience. Someone who can use the tools, strengths, and structure of Commercial Express HVAC to provide the best possible experience in every interaction. The Ideal Candidate: Enjoys working on a team. Stays level-headed in fast paced high energy situations. Is confident in taking phone calls, determining the best course of action for our client. Has the ability to write clear concise emails detailing your interactions and what needs to be done on behalf of our client. Brings a “growth mindset” and positive attitude to work every day. Job Responsibilities: Handle incoming calls, emails, and web inquiries. Assist clients by understanding their needs and acting as their liaison to the various divisions of the Company. Take ownership of the clients’ experience, ensuring that their interactions with the Company are handled with the level of professionalism, urgency, and empathy required for the situation. Data Entry and internal communication to keep everyone moving forward towards a solution. Growth: This position is the front line of customer interaction and will interface with every division of the Company. As you develop your skills, should you find yourself wanting to expand into other positions, you will have the basic skills necessary and understanding of every role in our already large, but rapidly growing Company. Equal Opportunity Employer, including disabled and veterans.

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