Customer Services Representative

1 month ago


Chantilly, United States Smart Choice Cleaning, Inc. Full time
Job DescriptionJob Description

MUST BE BI-LINGUAL IN SPANISH

Smart Choice Cleaning - Chantilly, VA

Smart Choice is seeking a dynamic, bilingual (Spanish) Customer Services Representative to be an integral part of our Team. We are looking for a talented client-focused employee to be a liaison for our company. This position will involve handling incoming client calls, updating information in a database, following up on paperwork, and more We are seeking candidates who thrives on helping others and can work well in a team-oriented environment.

Requirements

  • Professionally answer the phones and direct all calls accordingly
  • Assist with special administrative projects
  • Make incoming and outgoing calls as well as follow up with customers to ensure proper on-time payments.
  • Troubleshoot and answer questions from homeowners relating to their accounts.
  • Ability to identify and escalate calls to the next level for additional assistance as necessary.
  • Coordinate with customers to resolve any billing inquiries.
  • Assist with mail handling per client and company policies.
  • Maintains organizational information and other guide references as needed.
  • Enter information into a CRM system, monitor progress as well as follow up on all requests.  
  • Other duties as assigned
  • Work with cleaning teams out in the field to ensure all clients are happy.

Job Benefits

  • Full-time work schedule – Monday - Friday (40 hours a week) with alternating Saturdays.
  • Weekly pay
  • Benefits – Medical and Vacation
  • Best-in-class training –learn a variety of skills
  • Career progression opportunities
  • Safe, socially-distant work environment

Qualifications

  • The position requires someone who is personable, dependable, and responsible, with excellent organizational as well as verbal and written communication skills in English and Spanish
  • Must have a positive attitude with impeccable customer service skills
  • Bi-lingual is a plus
  • High School level education​


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