![The Bowen Group - VEOCC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
I am passionate about helping others.
I have empathy.
I excel at communicating.
If this describes you, our Veterans need You
The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.
At Bowen, you will get:
- $17.20/hr.
- 11 Paid Holidays
- Employee Only Medical, Dental, Life Insurance, and more
Interested? Read on...
The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
This position is 100% virtual.
CORE FUNCTIONS AND RESPONSIBILITIES:
- Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
QUALIFICATIONS AND REQUIREMENTS:
- Six months of work experience in customer service and call center environment
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Ability to work under pressure including calm and effective dealing with escalating or difficult calls
- Capability to "think on your feet" to offer additional solutions to problems
- Detail-oriented with strong organizational and time-management skills
- Excellent verbal, interpersonal and written communication skills
- Familiarity with the military and veteran community programs is a plus
- U.S. Military Veteran or Veteran family members receive additional consideration
- Must be a U.S. Citizen or a Green Card Holder
- Proof of eligibility to work in the United States
BOWEN PERKS:
- Health and Dental Insurance - Employee Premiums 100% paid by Bowen
- Group Life insurance - Employee Premiums 100% paid by Bowen
- Short-term Disability - Employee Premiums 100% paid by Bowen
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)
The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
-
Customer Service Representative
1 month ago
Chantilly, United States Staff My Agency Full timeTarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we...
-
Customer Service Representative
18 hours ago
Chantilly, United States Tarek Elhendawy - State Farm Agency Full timeJob DescriptionJob Description Tarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the...
-
Customer Service Representative
1 month ago
Chantilly, United States Tarek Elhendawy - State Farm Agency Full timeJob DescriptionJob Description Tarek Elhendaway - State Farm Agency, located in South Riding, VA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the...
-
Customer Service Representative
2 months ago
Chantilly, United States U-Haul Full timeLocation: 3995 Westfax Dr, Chantilly, Virginia 20151 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 hours ago
Chantilly, Virginia, United States Lennar Homes Full timeAbout the RoleLennar Homes is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for handling customer care requests in a professional and timely manner.Key ResponsibilitiesCustomer Care: Evaluate customer requests, schedule trades to complete work, expedite repairs, and ensure...
-
Customer Service Representative
6 hours ago
Chantilly, Hauts-de-France, United States SPI LLC Full timeJob DescriptionAt SPI LLC, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Hyundai Customer Service Representative
4 days ago
Chantilly, United States Rosenthal Automotive Full timeHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W.(Guidance. Respect. Opportunity. Worth) We are looking to grow our company and we need you to help us. If you are hardworking, eager to learn, passionate, dedicated and open to grow within our team; please apply! Hyundai...
-
Hyundai Customer Service Representative
3 months ago
Chantilly, United States Rosenthal Automotive Full timeJob DescriptionJob DescriptionHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W.(Guidance. Respect. Opportunity. Worth)We are looking to grow our company and we need you to help us. If you are hardworking, eager to learn, passionate, dedicated and open to grow within our...
-
Hyundai Customer Service Representative
2 months ago
Chantilly, United States Rosenthal Automotive Full timeHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W.(Guidance. Respect. Opportunity. Worth) We are looking to grow our company and we need you to help us. If you are hardworking, eager to learn, passionate, dedicated and open to grow within our team; please apply! Hyundai...
-
Customer Services Representative
3 months ago
Chantilly, United States Smart Choice Cleaning, Inc. Full timeJob DescriptionJob DescriptionMUST BE BI-LINGUAL IN SPANISH !!!!Smart Choice Cleaning - Chantilly, VASmart Choice is seeking a dynamic, bilingual (Spanish) Customer Services Representative to be an integral part of our Team. We are looking for a talented client-focused employee to be a liaison for our company. This position will involve handling incoming...
-
Sales Associate
1 month ago
Chantilly, United States Batteries Plus Bulbs Full timeOf a Batteries Plus Sales Associate Don't expect the same droned out routine in this sales position. You will eagerly interact with a variety of people - from the individual cell phone user to the big business in need of extensive lighting and mobile Sales Associate, Customer Service Representative, Customer Service, Sales, Associate, Representative, Retail
-
Licensed Customer Service Representative
2 months ago
Chantilly, United States Staff My Agency Full timePosition Overview. Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Licensed Customer Service Representative
4 months ago
Chantilly, United States Tarek Elhendawy - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview. Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...
-
Licensed Customer Service Representative
1 month ago
Chantilly, United States Tarek Elhendawy - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview. Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...
-
Licensed Customer Service Representative
2 months ago
Chantilly, United States Tarek Elhendawy - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview. Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...
-
Customer Service Representative
2 hours ago
Chantilly, Virginia, United States Ferguson Full timeJob Summary:Ferguson, a leading value-added distributor, is seeking a Sales Support Associate to join our sales team. As a key member of our team, you will provide exceptional customer service, support sales efforts, and develop relationships with internal and external customers.Responsibilities:Support the outside sales team in quoting waterworks...
-
Customer Care Representative
4 weeks ago
Chantilly, United States Sparks Personnel Services, Inc. Full timeAcquire and maintain comprehensive product and service knowledge to ensure effective customer service delivery Manage a high volume of calls to answer questions, process orders, and resolve customer issues Increase sales efforts by identifying approp Customer Care, Representative, Customer Service, Retail, Staffing
-
Sales Associate
1 month ago
Chantilly, United States Battery Life, LLC dba Batteries Plus Full timeWelcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...
-
Sales Associate
4 weeks ago
Chantilly, United States EmergencyMD Full timeWelcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...
-
Sales Associate
1 month ago
Chantilly, United States Battery Life, LLC dba Batteries Plus Full timeWelcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...