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Product Support Specialist

2 months ago

Melbourne, United States Extant Aerospace Full time
Description

The Company:

Employees at Extant Aerospace enjoy working in a dynamic environment, with opportunities for growth, development, and to make a difference. Our unique business model provides ample opportunity to learn and broaden skill sets, or step up to be considered for promotions within the business. We focus on creating a culture and a team that fosters accountability, ownership, and open and honest communication.

Working at Extant offers the following benefits:
  • Competitive pay
  • Comprehensive benefits package to include:
  • Medical
  • Dental
  • Vision
  • Supplemental Insurance Options
  • Up to 28 paid days off the first year of employment
  • 401k match up to 6%
  • Tuition and Professional Development Reimbursement
  • Flexible Schedule
  • Employer paid Life & Disability Insurance
  • Monthly Health & Wellness incentive
The Role:

**To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.**

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.
  • Maintains direct contact with customers, dealers, authorized service stations, and OEMs. In addition, responds to customers' needs and records details of customer contacts and actions taken.
  • Develops and maintains positive business relationships with clients/customers, which can substantially affect service and/or product revenue(s).
  • Provides information about products and services and coordinates returns.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
  • Review, process, and track all incoming purchase orders and outgoing bids in response to request for quotes.
  • Updates and maintains processing time metrics for new and repeat incoming orders/contracts, the on-time delivery report for administrative, engineering, non-recurring engineering lines and, the past due backlog report.
EDUCATION and/or EXPERIENCE:
  • 2 year degree plus a minimum of 4 years direct aviation/aerospace industry experience or an equivalent combination of education and experience.
  • Proven customer support experience or experience as a client service representative.
  • Ability to successfully adapt/respond to different types of situations.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.


Shift
-not applicable-

Citizenship Requirements

Exempt/Non-Exempt
Exempt

Open Date
7/8/2024

About the Organization
Are you looking for a career that allows big business ability, and small business agility? A company with a family like feel, where you will truly love your job? Look no further Extant Aerospace is located in sunny Melbourne, Florida, just minutes from the beaches, Kennedy Space Center, and Port Canaveral. Extant manufactures and supplies complex electronic assemblies to the DoD and international customers for military and commercial applications. Extant also provides licensing and obsolescence management services for legacy electronics systems. Extant is growing in the exciting field of commercial aviation and aerospace, and is looking for experienced personnel to help guide us to success For additional information, please visit our website at www.ExtantAerospace.com

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

To conform to U.S. export control regulations, requirements of this position include being eligible to work with export controlled products and related data without restriction.

EmpID
None Specified

supervisorUID
None Specified

This position is currently accepting applications.