Premium Services Manager
1 month ago
LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
THE ROLE Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Services Operation which includes VIP Club, In-seat service and 52 suites.
ESSENTIAL FUNCTIONS
- Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
- Partner with the Chef to develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
- Work directly with premium clientele in the VIP & Suites area as their food and beverage liaison.
- Build and maintain strong relationships with multi-year premium Skybox holders as well as Individual Game Suite Rentals.
- Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
- Assist with the planning, organizing and execution of all functions.
- Administer staff call meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
- Check with Facilities and Culinary for any last minute changes.
- Responsible for the inventory of equipment, small wares, disposables, and beverages.
- Manage Food and Beverage service, equipment movement and event room set-up and clean up for all events.
- Greet clients in charge and respond to requests.
- Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
- Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
- Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
- Oversee departmental midyear and end of the year reports
- Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
- Perform other related duties, tasks and responsibilities as required.
QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The ideal candidate will have a Bachelor's degree with a minimum of 2-4 years management experience in the contract food service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Customer service oriented with the ability to interact with all levels of management
- Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
- Must be able to work in a team environment.
- Knowledge of accounting policy and procedures and POS Systems is required.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
WORKING CONDITIONS Location: On-Site The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. #LI-DB1
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