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Night Shift
4 weeks ago
Job Type
Full-time
Description
Night Shift Hours: Tuesday-Saturday 10:00pm-6:30am CT
The Service Desk Coordinator will be responsible for handing level 1 and some level 2 support calls, as well as troubleshooting computer hardware issues, desktop operating systems and other applications.
Summary of essential job functions
- Troubleshoot, resolve, and escalate service tickets
- IT Support relating to technical issues involving Microsoft's core business applications and operating systems
- Provide remote technical assistance and support for incoming service tickets via emails and calls for issues related to computer hardware, software, and SaaS applications
- End user support of mobile devices
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Communication skills to participate in project meetings and technical work sessions with co-workers and customers
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or scheduled maintenance outages
- Orienting new end users in hardware, software, and network systems/services available
- Produce, maintain, and update technical documentation
- Ability to work on multiple priorities and/or projects simultaneously
- The ability to complete training classes, personal study, and certification exams as assigned
Minimum Qualifications
- Associate's degree, or equivalent work experience.
- Experience providing remote support via telephone, or remote desktop technology
- 2-3 years' experience with Microsoft Windows
- 2-3 years' experience with Microsoft Office
- 2-3 years' experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals
- 2-3 years' experience troubleshooting printers
- 1+ years' experience with Active Directory
- 1+ years' experience of Microsoft 365
- Basic troubleshooting experience of network connectivity: WAN and LAN
- Basic troubleshooting experience of remote access solution: VPN and Terminal Services
- Excellent written and verbal communication skills
- Strong computer skills and the ability to effectively communicate through e-mail
- CompTIA A+/Network+
- Experience with PSA and RMM tools like ConnectWise Manage and Automate
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