Customer Service Associate

2 months ago

Orrville, United States Jarrett Industries Full time
Customer Service Associate

Jarrett Logistics is a third-party logistics company headquartered in Orrville, Ohio. Our clients come from a variety of industries (such as automotive, food, and aerospace - just to name a few) but the common denominator is that they ship something. We're here to coordinate the process between our clients (mostly large manufacturing companies or suppliers) and carriers. To accomplish all of this, our team not only set up shipments for our clients, but they troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett , we are problem-solvers and our goal is to do great things for our clients every day.

So what sets us apart, you ask? We like to call it the Jarrett Difference . It's our PEOPLE. We have the best people around who are not only incredible resources for all things logistics and customer service, but are compassionate, innovative, courageous, and so much more. What we can say? Our people are our greatest asset.

For a Customer Service Associate, a typical day might include the following:
  • Answering phone calls and emails from clients with shipment requests
  • Answering client questions
  • Reaching out to carriers to set up shipments for clients
  • Tracking shipments on carrier's websites and calling specific carrier locations to follow up on shipments that have issues
  • Making notes in our software, jShip, with updates that you've received on various shipments
  • Send daily and/or weekly reports to clients that detail the status of each shipment (ex. In Transit, Out For Delivery, Delivered)
  • Collaborating with your teammates to find the best solution for shipments that aren't going according to plan
This job might be for you if:
  • Problem-solving is where you thrive
  • You love team settings and enjoy working with a team
  • You love helping people and are always willing to go the extra mile
  • You pay attention to the details
  • You think on your feet and roll with the punches
  • You keep your cool when the person on the other end of the phone is upset or angry
  • You've worked in customer service type roles before (retail and food service count)
Jarrett might be right for you if:
  • You want to do work that truly matters
  • You care about the people around you
  • You want to work in a meaningful, innovative, and close-knit culture
  • You care about the community that you live in and enjoy giving back
No logistics experience? No problem We're more focused on finding the right person who shares our core values as opposed to someone with logistics experience. We have a robust training program that will get you up to speed

What's In It For You?
  • Medical (3 plan options including HSA plans with employer contribution)/Dental/Vision insurance offered on 31st calendar day of employment
  • Company-paid life insurance
  • Paid time off plus 8 paid holidays each calendar year starting at 31st calendar day of employment
  • Counseling session reimbursement
  • Robust wellness program including a gym membership discount
  • Continuing Education Reimbursement
  • 401K matching offered
  • Paid Maternity Leave
  • Training and development opportunities
  • Opportunities to give back to local communities

To learn more about Jarrett, check us out here

Jarrett is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.

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