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Customer Service Representative II
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Customer Service Representative II (Ventrac) Customer Service Representative II (Ventrac) Apply Ventrac, a division of the Toro Company, is a growth-oriented company located in Orrville, Ohio. Our team is dedicated to excellence through innovation, a strong work ethic and quality workmanship. Join the Ventrac team who feels passionate about the products we build for commercial lawn care use. We are known for our culture of respect and collaboration, which can be measured by our low turnover, open communication, and the excitement in the air. We believe our employees are truly the most valuable asset. We not only believe that, but we also make decisions that align with that concept. We are dedicated to attracting and developing a diverse team of individuals who are committed to the success of our team at Ventrac. We invite you to apply and join a team of highly skilled, and highly passionate people. The Parts Customer Support Representative II is responsible for answering phone calls and emails from customers, assisting them with the ordering process, taking the initiative to assist the Parts Supervisor and Customer Care Manager in solving problems, and ensuring a positive customer experience. Position Responsibilities: Answering phone calls and emails regarding customer inquiries, parts specification and availability while delivering a positive relationship-based approach to customer interactions Customer order entry and processing Submit and process internal transfer requests Assist with Bill of lading creation for freight orders, as needed Daily invoicing of customer orders Initiate the return process for customers, by creating RMA for items coming back for restock Work as a team to help meet department goals and objectives Minimum Qualifications: High school diploma, or equivalent Successfully demonstrated strong written and verbal communication skills, including phone communication skills Strong interpersonal skills professional, courteous, friendly and helpful Excellent grammar, voice and diction abilities Strong ability to read, understand and interpret mechanical and operational information effectively Self-motivated individual who understands the importance of time constraints Ability to operate forklift and overhead hoist in a safe and orderly manner Ability to bend, squat, walk and stand for long periods of time Must be able to lift at least 70 lbs. Excellent attention to detail Computer skills: Word, Excel, Internet The ability to pass drug and criminal background screening Preferred Qualifications: Excellent Ventrac product knowledge Customer Service experience and skills 1+ year of shipping experience 1-3 years of applicable work experience We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
