Service Advisor

SERPENTINI OF ORRVILLE is looking to add another Service advisor to our BOOMING service department --  The right candidate will have some customer facing experience BUT --  NO EXPERIENCE AS A SERVICE ADVISOR IS PREFERRED The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

$40,000 to $100,000 or MORE

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control

Qualifications

• High school diploma or equivalent
• Ability to read, write and speak English fluently 
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.