Patient Service Representative
3 days ago
United States, California, Mountain View El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen. Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for. FTE : 1 Scheduled Bi-Weekly Hours : 80 Work Shift : Day: 8 hours Job Description The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. May perform other duties as assigned. Registration : Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals, runs the patient estimate using the Price Estimator Tool. Collects co-pays and patient's estimated out of pocket expense as appropriate. Scheduling : Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources. Follows established parameters to ensure procedures, treatments, tests are scheduled with the required amount of time and effectively utilize resources. Patient Satisfaction : This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction. Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact. This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit. Qualifications High School Diploma required, Associates degree preferred Two (2) years medical office or medical insurance experience Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone Excellent customer service skills High level of self-motivation and goal oriented with the ability to multitask Team oriented Positive, open-minded, and focused on continuous improvement Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy Analytical and problem solving skills Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously Able to type 25 words per minute Scheduling or hospital registration experience preferred Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus. Salary Range: $36.83 - $45.65 USD Hourly The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation. Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America) An Equal Opportunity Employer: El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara. #J-18808-Ljbffr
-
Patient Services Representative
4 days ago
Mountain View, United States Randstad Full timeJob DescriptionJob DescriptionWe are seeking a compassionate and detail-oriented Patient Services Representative to join our healthcare team.In this role, you will be the primary point of contact for patient scheduling and registration, creating a seamless and supportive experience as patients navigate their healthcare journey.As a Patient Services...
-
Patient Services Representative
4 days ago
Mountain View, United States Randstad Full timeJob DescriptionJob DescriptionWe are seeking a compassionate and detail-oriented Patient Services Representative to join our healthcare team.In this role, you will be the primary point of contact for patient scheduling and registration, creating a seamless and supportive experience as patients navigate their healthcare journey.As a Patient Services...
-
Patient Advocate
2 months ago
Mountain View, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be onsite in Mountain View, CA. The Full Time schedule for this role will be Monday-Friday 8:00am-4:30pm. Driving required must have a valid Driver's License.Job Summary The purpose of this position is to connect uninsured hospital...
-
Patient Advocate
2 months ago
Mountain View, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be onsite in Mountain View, CA. The Full Time schedule for this role will be Monday-Friday 8:00am-4:30pm. Driving required must have a valid Driver's License.Job Summary The purpose of this position is to connect uninsured hospital...
-
Patient Services Representative
4 days ago
Mountain View, United States Randstad Full timeJob DescriptionJob DescriptionUnlock an inspiring career opportunity in the heart of cutting-edge healthcare. Our dynamic medical facility, renowned for its commitment to excellence, offers a nurturing environment where talent thrives. Join our esteemed team, where innovation and compassion converge to redefine healthcare standards. Experience the...
-
Patient Advocate
1 month ago
Mountain View, California, United States Elevate Patient Financial Solutions Full timeJob SummaryThe Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on the lives of uninsured hospital patients. As a liaison between patients, hospitals, and government agencies, you will play a critical role in connecting individuals to programs that cover their medical expenses.Key...
-
Patient Services Coordinator
3 weeks ago
Mountain View, California, United States El Camino Health Full timeJob SummaryThe Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. This role supports operations by coordinating schedules for patients and providers, working with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process...
-
Customer Service Representative
3 weeks ago
Mountain View, California, United States European Wax Center Full timeUnlock Your Potential as a Customer Service RepresentativeAt European Wax Center, we're seeking a talented Customer Service Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences, managing reservations, and ensuring a smooth flow of guests in and out of our locations.Key...
-
Customer Service Representative
4 weeks ago
Mountain View, California, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.Key Responsibilities:Assist customers with U-Haul products...
-
Customer Service Representative
2 weeks ago
Mountain View, California, United States Public Storage Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key...
-
Customer Service Representative
3 weeks ago
Mountain View, California, United States Asian Box - Mountain View Full timeJob OverviewAt Asian Box - Mountain View, we're seeking a skilled Customer Service Representative to join our front of house team. As a key member of our team, you will be responsible for providing exceptional customer service, operating cash registers, and taking meal orders in a fast-paced environment.Key ResponsibilitiesGreet guests and operate cash...
-
Customer Service Representative
3 weeks ago
Mountain View, California, United States Du Vo - State Farm Agent Full timeCustomer Relations RepresentativeAs a Customer Relations Representative with Du Vo - State Farm Agent, you will play a key role in generating exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this...
-
Customer Service Representative
2 weeks ago
Mountain View, California, United States U-Haul Full timeCustomer Service Representative Job DescriptionAt U-Haul, we're seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with...
-
Customer Service Representative
4 weeks ago
Mountain View, California, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop. As a key member of our restaurant team, you'll be responsible for delivering exceptional customer experiences by:Greeting guests and providing a warm welcomeAnswering phone calls and taking ordersDelivering orders and ensuring guest...
-
Customer Service Representative
2 months ago
Mountain View, California, United States Office Depot Full timeCustomer Service Representative - Seasonal at Office Depot Inc. The Customer Service Representative – Seasonal is a part-time position dedicated to delivering outstanding customer support through various responsibilities including cash handling, logistical assistance, inventory management, store maintenance, and safeguarding company resources. This role...
-
Customer Service Representative
3 weeks ago
Mountain View, California, United States Du Vo - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...
-
Customer Service Representative
3 weeks ago
Mountain View, California, United States U-Haul Full timeAbout the Role:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive all the help they need on their journeys.Key Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
2 weeks ago
Mountain View, California, United States Du Vo - State Farm Agent Full timeJob SummaryAs a Customer Relations Representative with Du Vo - State Farm Agent, you will play a key role in generating exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while...
-
Customer Service Representative
2 months ago
Mountain View, California, United States Michaels Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized and visually appealing store environment.Key...
-
Patient Access Representative
3 months ago
Mountain View, United States White River Health Full timeJob Summary: Registers patients being admitted to the hospital or receiving outpatient treatment, also performs bed placement activities. This position is done in a friendly, accurate and timely manner. As a patient registrar, you would secure patient account by obtaining appropriate information.Qualifications: High school diploma or equivalent. Should have...
