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Technology Support Engineer

2 months ago

Aurora, United States Peterson Full time
It's your time, make it matter.

At SITECH and Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At SITECH and Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. SITECH and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters SITECH is part of the Peterson Technology Group where you will be in front of the latest in Construction Technology products from Trimble, CAT and Teledyne, such as Machine Control, Augmented Reality, Drones and Robotics.

Job Description

SITECH NorCal has a need for a Technology Support Engineer based at our Aurora, OR location.

SUMMARY

The Technology Support Engineer leverages technical knowledge with customer service skills to increase customers' Trimble product knowledge and/or skills and expand the regional customer base to generate new and incremental business. This position is responsible for actively working with the sales team and their established accounts to provide customer training and support, identify product sales opportunities, and cross sell the Trimble Technology portfolio which includes but is not limited to Machine Control, Site Positioning, and Software.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
  • Work closely with customers and prospects in the region to increase their Trimble product knowledge and skills
  • Offer post-sales support services, including onsite training and/or consulting
  • Promote, support, sell, and renew annual customer support agreements
  • Act as the main contact and first line of support for customers regarding Trimble Technology products
  • Provide training to clients on Trimble product functionality and usability
  • Provide technical assistance and product information to sales and service teams
  • Assist with technical development of the sales and service teams when new Trimble products and software are released
  • Submit and follow up on customer support cases to ensure they are completed efficiently
  • Build strong customer relationships based on service, expertise, and overall value with customers
  • Update and maintain client contact data in company Customer Relation Module (CRM) software
  • Use CRM software to complete billing and work order paperwork thoroughly and efficiently
  • Provide reports on training and support agreement to management as requested
  • Travel up to 20% of the time within assigned territory to visit customers and coworkers, provide product support and training, and attend industry events.
  • Operate company or personal vehicle as needed.


QUALIFICATIONS

Bachelor's Degree from a fully accredited college in Construction Management, Architecture, Civil Engineering, Mechanical Engineering sales administration or other closely related field; and a minimum of five years of directly related experience in construction; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License with an acceptable driving record.

Sitech Norcal, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.