Membership Service Representative II

1 month ago

Atlanta, United States YMCA Of Metro Atlanta Full time

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.

At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyoneespecially childrenexperience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

NATURE AND SCOPE:

Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.

RESPONSIBILITIES (including, but not limited to):

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through sale of memberships and program offerings.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
  • Achieve all required SPIRIT trainings as assigned. Apply and utilize SPIRIT according to established guidelines as assigned.
REQUIREMENTS:
  • Computer Proficiency with MS Office Suite
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • Ability to attend, complete, and pass Point of Sale training.
  • Maintain privacy requirements by not sharing personal information about members
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.
PREFERRED REQUIRMENTS:
  • 1+ years of experience in work relating to customer service, either paid or volunteer
  • SPIRIT helpful
  • Previous YMCA or non-profit experience
Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement:
  • Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
  • Must be legally eligible to work in the US without current or future sponsorship.


This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location:
The Villages at Carver Family YMCA

  • Membership Service Representative II

    4 days ago

    Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time

    Job SummaryThe YMCA of Metro Atlanta is seeking a highly skilled and customer-focused Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for delivering exceptional member service, promoting our programs and services, and building strong relationships with our members and staff.Key...

  • Membership Service Representative

    2 months ago

    Atlanta, United States YMCA Of Metro Atlanta Full time

    Membership Service Representative page is loaded Membership Service Representative Apply locations Atlanta, GA The Villages at Carver Family YMCA time type Part time posted on Posted 30+ Days Ago job requisition id R0009478 As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro...

  • Membership Service Representative

    3 months ago

    Atlanta, United States YMCA Of Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an...

  • Member Service Representative II

    2 weeks ago

    Atlanta, United States Atlanta Postal Credit Union Full time $18 - $23

    Job DescriptionJob DescriptionSeeking 2+ years' previous experience in a financial institution (Credit Union or Bank) performing tasks related to opening member accounts, updating member data and cross selling financial products and services. This is an In-Office, fast-paced position responding to on-line and phone membership requests. 99% of the cost of...

  • Client Service Representative II

    3 days ago

    Atlanta, Georgia, United States Cox Enterprises Full time

    About the RoleCox Enterprises is seeking a highly skilled and motivated Client Service Representative II to join our team. As a Client Service Representative II, you will be responsible for ensuring contractual obligations are met for each client, resolving any issues that arise, and originating loan and title documents for automotive lending transactions in...

  • Supportive Services Coordinator

    3 months ago

    Atlanta, United States City of Atlanta Georgia Full time

    Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partne Support, Representative, Call Center, Coordinator, Portfolio Manager, Customer Service, Retail

  • Seasonal Assistant, Membership Services

    1 week ago

    Atlanta, United States teamworkonline Full time

    Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the...

  • Supportive Services Coordinator

    2 weeks ago

    Atlanta, United States City of Atlanta Full time

    Position open until filled Hourly rate- $19.00 - $24.00 General Description and Classification Standards  Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partnered...

  • Field Support Representative II

    5 days ago

    Atlanta, Georgia, United States Canon Business Process Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Field Support Representative II to join our team at Canon Business Process Services. As a Field Support Representative II, you will be responsible for providing administrative support to our clients, ensuring seamless day-to-day operations, and delivering exceptional customer service.Key...

  • Membership Sales and Client Experience Associate

    5 days ago

    Atlanta, Georgia, United States Diva Dance Full time

    About Us:DivaDance is a leading provider of pop-music inspired, choreography-based dance classes, programs, and parties. We operate a franchise model with locations in over 20 cities, offering a unique and engaging experience for adults.We are a values-driven organization that prioritizes inclusivity, community building, and personal development. Our mission...

  • Supportive Services Coordinator

    2 weeks ago

    Atlanta, United States City of Atlanta Full time

    Position open until filledHourly rate- $19.00 - $24.00General Description and Classification Standards Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partnered...

  • Supportive Services Coordinator

    2 weeks ago

    Atlanta, United States City of Atlanta, GA Full time

    Job DescriptionPosition open until filledHourly rate- $19.00 - $24.00General Description and Classification Standards Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services...

  • Supportive Services Coordinator

    2 weeks ago

    Atlanta, United States City of Atlanta, GA Full time

    Job DescriptionPosition open until filledHourly rate- $19.00 - $24.00General Description and Classification Standards Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services...

  • Membership Coordinator

    4 weeks ago

    Atlanta, United States Forest Stewardship Council US Full time

    Job DescriptionJob DescriptionThe Forest Stewardship Council-US, a member-led non-profit organization founded in 1993, is seeking a full-time, non-exempt Membership Coordinator to join our team. This 40-hour per week role is focused on enhancing membership engagement and managing accounts receivable processes, ensuring accurate and timely billing.Are you...

  • Membership Coordinator

    1 month ago

    Atlanta, United States Forest Stewardship Council US Full time

    The Forest Stewardship Council-US, a member-led non-profit organization founded in 1993, is seeking a full-time, non-exempt Membership Coordinator to join our team. This 40-hour per week role is focused on enhancing membership engagement and managing accounts receivable processes, ensuring accurate and timely billing.Are you passionate about the environment?...

  • Membership Coordinator

    1 month ago

    Atlanta, United States Forest Stewardship Council US Full time

    Job DescriptionJob DescriptionThe Forest Stewardship Council-US, a member-led non-profit organization founded in 1993, is seeking a full-time, non-exempt Membership Coordinator to join our team. This 40-hour per week role is focused on enhancing membership engagement and managing accounts receivable processes, ensuring accurate and timely billing.Are you...

  • Membership Clerk

    2 months ago

    Atlanta, Georgia, United States Costco Full time

    Job DescriptionProcesses member sign ups, renewals and added cards. Instructs members and potential members about membership, warehouse and credit programs. Assists members regarding item availability. Issues replacement and temporary cards, keys credit applications and provides a high level of member service. Processes membership and merchandise returns by...

  • Membership Sales

    3 months ago

    Atlanta, United States Workout Anytime Full time

    Job DescriptionJob DescriptionWe are currently looking for two part time or one full-time Membership Sales people to add to our team. Fitness knowledge or sales experience a plus but not required.Requirements: energetic, self motivated, and success minded.Responsibilities include selling memberships, maintaining day to day operations, cleaning, and customer...

  • Membership Sales

    5 months ago

    Atlanta, United States Workout Anytime Full time

    Job DescriptionJob DescriptionWe are currently looking for two part time or one full-time Membership Sales people to add to our team. Fitness knowledge or sales experience a plus but not required.Requirements: energetic, self motivated, and success minded.Responsibilities include selling memberships, maintaining day to day operations, cleaning, and customer...

  • HVAC Service Technician II

    3 months ago

    Atlanta, United States Daikin Applied Full time

    Job Description Make your mark at the world's largest HVAC company What's in it for you? Factory Certified Training, Refrigeration Certification or other professional on the job training in the HVAC Industry The opportunity to work on all types of commercial equipment and cutting-edge technologies such as Intelligent Equipment, Magnetic Bearing...