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Call Center Representative I

2 months ago

Walnut Creek, United States BASS Medical Group Full time

We are seeking a highly motivated and dedicated Call Center Representative (CCR) to join our growing team. The ideal candidate will possess strong communication and interpersonal skills, with an ability to provide exceptional customer service while answering and directing calls efficiently. The CCR will be responsible for ensuring a seamless customer experience by assisting callers with their inquiries and directing them to the appropriate team members. Familiarity with our providers, specialties, divisions, and teams is crucial for success in this role. If you are a detail-oriented individual who excels in a fast-paced environment, we encourage you to apply. Job Details: Monday to Friday | 8 AM to 5 PM (Pacific time) - Average daily call volume is 80 calls per day. - Shift might change as needed (You will be given prior notice) Responsibilities: · Answer incoming calls in a timely and professional manner. · Provide excellent customer service to all callers, addressing their concerns and inquiries. · Accurately transfer and direct calls to the appropriate team members. · Develop and maintain a comprehensive understanding of our providers, specialties, divisions, and teams to ensure efficient call routing. · Take detailed notes and messages, ensuring that all relevant information is captured and communicated to the intended recipient. · Maintain confidentiality of sensitive customer and company information. · Collaborate with other team members to improve overall customer service experience. · Stay current on company policies, procedures, and product offerings to provide accurate information to callers. · Perform other duties as assigned. · Process patient payments along with balancing your payments at end of shift. #J-18808-Ljbffr