Call Center Representative I

2 weeks ago


Walnut Creek, California, United States BASS MEDICAL GROUP Full time
Job Title: Call Center Representative I

We are seeking a highly motivated and dedicated Call Center Representative to join our team at BASS Medical Group. The ideal candidate will possess strong communication and interpersonal skills, with an ability to provide exceptional customer service while answering and directing calls efficiently.

Key Responsibilities:
  • Answer incoming calls in a timely and professional manner.
  • Provide excellent customer service to all callers, addressing their concerns and inquiries.
  • Accurately transfer and direct calls to the appropriate team members.
  • Develop and maintain a comprehensive understanding of our providers, specialties, divisions, and teams to ensure efficient call routing.
  • Take detailed notes and messages, ensuring that all relevant information is captured and communicated to the intended recipient.
  • Maintain confidentiality of sensitive customer and company information.
  • Collaborate with other team members to improve overall customer service experience.
  • Stay current on company policies, procedures, and product offerings to provide accurate information to callers.
  • Perform other duties as assigned.
Requirements:
  • High School graduate.
  • A minimum of one year of experience in customer service, preferably in a call center environment.
  • Proficient in using computer systems and software, including Microsoft Office Suite.
  • Exceptional verbal and written communication skills and strong active listening and problem-solving abilities.
  • Detail-oriented, with a focus on accuracy and thoroughness.
  • Empathy and patience when dealing with customers.
  • Adaptability to changing circumstances, willingness to learn new skills and following instructions
  • Positive attitude and ability to remain calm under pressure.
  • Commitment to continuous improvement and personal development.
Compensation Package:

BASS Medical Group offers a comprehensive benefits program, including health and welfare benefits, retirement savings and income security, and work-life balance benefits. Our compensation package includes a competitive hourly rate, paid time off, and company-paid holidays.

Pay Scale/Ranges: $20.00-$22.00/hour



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