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Information Systems Administrator

2 months ago

Malibu, United States Malibu, City of (CA) Full time

DEFINITION Under general supervision, plans, coordinates and implements the activities, operations, and duties in support of the City's information systems and networking infrastructure; coordinates assigned activities with other departments and divisions, outside agencies, and the general public; provides complex professional staff assistance in areas of expertise; and performs related work as required.

IDEAL CANDIDATE The ideal candidate will be able to lead, implement, and maintain the systems of the City. The Administrator will have substantial experience and knowledge of enterprise systems including engineering and administration, operational characteristics, services, and complex principles and practices of computer systems management, analysis, design, programming, and maintenance. The candidate will bring their experience in overseeing enterprise network servers and applications, ensuring that all systems are current and functioning. Is team-orientated with innovative ideas, customer service driven, and skilled in accurate and effective communications. Possesses an engaging and collaborative management style and high ethical and professional values.

Is knowledgeable in data processing management and general administration practices and techniques including cybersecurity practices and technology strategic planning. Has an understanding of applicable Federal, State, and local laws, codes, regulations, data management theory, principles, and practices. Has the ability to analyze problems, identify alternative solutions, and demonstrate credibility, fairness, and trustworthiness in all interactions and decision-making. Is detail-oriented, motivated, and flexible. Displays outstanding integrity, prudence and independent judgment within general policy, procedural and legal guidelines.

Advises and consults with users to develop required computer services; plans, coordinates, and schedules future computer applications, keeping all parties informed of plans, progress, and issues; develops and implements automated Information Technology, records, and reports in response to user needs; evaluates existing program performance and recommends modifications. Plans and administers the day-to-day operations of the City's technology needs; implements system upgrades; installs new and additional hardware and software as required; replaces, repairs, upgrades, and maintains system hardware and software; monitors and recommends improvement to operational performance and security; troubleshoots system problems; isolates the cause of system failures; maintains

operational efficiency and load balancing of the systems. Evaluates and analyzes the City's information systems needs and requirements; develops and recommends application and resource priorities; administers changes and adjustments to systems as needed. Administers, monitors, and maintains the City’s Windows and Linux base network environment, such as MS Exchange 2000 server, SQL2000 server, ColdFusion Server, MySQL, Apache server, MS Project 2000 server, Intranet, SpringBrook (finance application server that runs on PROGRESS V9 SQL server), print server, and fax server; provides direct support and training for network users. Provides support and training for remote users (VPN). Provides high-security level administration for firewall appliances, Web server, mail server, VPN connections, and wireless network. Develops and manages disaster recovery plans and procedures. Recommends the purchase of new supplies and equipment, as necessary. Monitors the performance of the information system; tracks possible problem areas affecting response time and provides for correction of problems and improvement in performance. Administers, monitors, and maintains the City-wide telephone system, including cellular and wireless phones and a variety of other office automation, communications, and equipment; performs diagnostic testing and analysis in troubleshooting and repair of the City phone system (PBX), voicemail server and phone extensions. Manages the allocation of resources including disks, terminals, and memory. Assists in developing and implementing back-up policies and procedures; performs system back-ups. Assists in developing, implementing, maintaining, and enforcing policies and procedures for information technology operations. Ensures that the operational, environmental, and application software are kept up with current release levels. Analyzes, configures, plans, installs, maintains, and troubleshoots personal computers, cabling, and peripherals. Conducts formal and informal training programs on the use and operation of various telecommunications and computer systems hardware and software. Designs, develops, and maintains websites. Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements; works with City staff to maintain, revise, or improve the overall IS operation. Provides staff assistance to the Assistant City Manager; prepares and presents reports and other necessary correspondence. Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks, and guides; maintains logs, charts, diagrams and testing data for City’s data, voice, and video network. Develops justifications and recommendations for acquisition of computer hardware and software; prepares specifications for bid documents and evaluates proposals; reviews and

evaluates contracts and proposals. Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements. Responds to and resolves difficult inquiries and complaints. Attends and participates in professional group meetings; stays abreast of new trends, innovations, equipment, and languages used in computer systems, Information Technology, word processing, spread sheets, databases, graphics, and desktop publishing. Provides emergency response to reduce downtime, correct errors, monitor vendor activity, off-hours scheduled maintenance and system failures or on as-needed basis. Develops, administers, and monitors wireless networks for private and public use. Provides support consistent with IEEE 802.16 standards. Assists in developing, planning, implementing, and administering division goals, objectives, policies, and procedures; assists with the preparation and implementation of the IS budget. Performs other duties as assigned. EDUCATION AND EXPERIENCE Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology, business administration, or a related field. Experience

Four (4) years of recent related responsible computer systems, systems analysis, network management, or related experience. LICENSES AND CERTIFICATIONS Must possess and maintain a valid California class C driver license and have a satisfactory

driving record. Microsoft Certified Software Engineer or Certified Netware Engineer is desirable. KNOWLEDGE OF: • Enterprise systems including engineering and administration. • Operational characteristics, services, and activities of Information Systems. • Modern and complex principles and practices of computer systems management, analysis, design, programming, and maintenance. • Design, operations, properties, and capabilities of networks and network cabling. • Various software packages including word processing, spreadsheet, data processing, graphics and desktop publishing applications and programs. • Principles of telecommunications including basic telephone wiring and telephone configurations, database, data communication, and operating systems. • Operation and care of computer equipment. • Procedures of repairing microcomputers, computer networks, peripheral devices, and telecommunications equipment. • Data processing management and general administration practices and techniques. • Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment. • Data management theory, principles, and practices and their application to a wide variety of services and programs. • Applicable Federal, State, and local laws, codes, and regulations. • LAN/WAN, Window and Unix operating systems, mini-computer applications, and telephone systems. • Modern office practices, methods, and equipment. • Principles and procedures of record keeping and reporting. • Research techniques, methods, and procedures. • Occupational hazards and standard safety practices necessary in the area of computer operations. • Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone. • Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.

SKILL IN: • Implementing comprehensive computer and telecommunications operations-related

projects and training programs. • Performing difficult telecommunications and computer information system operation, installation, repair, and maintenance work involving the use of independent judgment and personal initiative. • Computer technology awareness and evaluations. • Wireless network management including mobile devices. • Operating, installing, maintaining, configuring, and troubleshooting a variety of highly technical computer equipment and peripherals. • Analyzing problems, identifying alternative solutions, project consequences of proposed actions, and implementing recommendations in support of goals. • Training individuals or groups in using computer system hardware and software in an easy-to-understand manner. • Interpreting and applying the policies, procedures, laws, and regulations pertaining to assigned programs and functions. • Monitoring and supporting networks. • Accurately evaluating and prioritizing hardware and software requests. • Researching, developing, and recommending cost-effective technical system improvements. • Preparing and maintaining accurate and complete records. • Preparing clear and concise reports. • Budget oversight. • Responding to requests and inquiries from end-users. • Exercising good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. • Using English effectively to communicate in person, over the telephone and in writing. • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. • Establishing and maintaining effective working relationships with those contacted in the course of the work. #J-18808-Ljbffr